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AlicefromIreland tells us more.

What happened was when we were told to wave the phones in the air I flung my arm up a bit too fast and my phone flew out of my hand and this "huge woman" (in talking morbidly obese, bundles me out of the way and snatched my phone from the air. I never saw her or the phone again...

Tatteredgirl tells us more.

OP here. I told my managers after two weeks that the trainee just was not getting it. They told me to give him time to pick it up. Tell higher ups every other day that trainee is not working out and finally told them I would not be helping him anymore. He is sinking fast. Don't think he will be around much longer. I have trained a number of people for this position and they all have had it figured out within a couple of days. I don't think it's my training.