It was a hairrowing experience.

It suertainly was!

A DNA test over a burger seems a little bit like overkill

Considering there have been previous cases where the restaurant tested a mouse to see if it was microwaved I wouldn't be surprised if a DNA test was used

DNA testing costs thousands of dollars

And lawsuit payouts tend to cost way more than that.

If the DNA test proved that the hair belonged to the customer, than the customer would most likely have to pay the court costs and DNA testing costs for filing a frivolous lawsuit

I think the easier solution would just be to look at the security cameras

My thoughts exactly, #74!

#2 why not use security camera footage?

I doubt she's actually going to sue; it takes money (and a relative guarantee of success) to get a lawyer to tangle with the law firm(s) a major chain has. She was after a free meal. When she didn't immediately get offered a refund, she went to the "I'm going to sue!" card, hoping a manager would cave in the name of customer service/lawsuit avoidance. As was said below, do you have cameras in the area she planted the hair in?

They su(r)e are.

There's a law for everything these days

No? Why would there be a law against that? If a fast food place causes damages they should pay for it. EVERYONE is eligible to be sued. The president, celebrities, corporations, your neighbor.

Except for the queen of England.

Take your bad puns back to Undertale.

no...just no

You only live up to half your name. Eye-witness accounts can be credible from any age, moron.

I had this exact thing happen when I was a server back in high school. It was a man that did it and when he started yelling and cursing me out over his own hair, my manager banned him from the store and called the police. Nuts that people will.do that for a free meal.

Yep they are. Like 15 years ago a family spent all day at Disney and then at the end of the day they came in saying their son was burned by a light that was lighting a tree by the parade. They wanted free tickets for the next day to make it right. When we looked at the camera we saw him take out a screwdriver remove the shield and hold his kids hand on the hot light. All he got was arrested for child abuse. Working there killed my hope for humanity.