By Anonymous - 17/04/2014 23:24 - United States - Bakersfield
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that's just crazy trying to return something you've owned for ten years!
It's not totally crazy. When I worked at JC Penney, we were trained to take back practically anything a customer tried to return. The main example used was an opened, yellowed package of tighty whities that clearly said Sears on the packaging. It blew my mind at the time. In the mom's case though, she should have returned it to the manufacturer instead of the store. Many sewing machines have 25 year warranties or longer.
Let's hope she doesn't try sewing them after they don't take it back.
Geez, she better invent a time machine if she's seriously planning to return it!
some of the sewing machines is under warranty up to 20 years
54, I agree with you, however some manufacturers won't deal with the consumer, instead referring them to a 3rd party. It all comes down to the manufacturers policy and procedures for warranty claims. Sometimes a manufacturer will send a consumer to a shop to fill out paperwork & then contact the person who is making the claim. Sometimes, one shop will stock a particular item exclusively, so they're the first port of call for any recourse. Presuming the manufacturer is still in business and what part of the machine is "broken", spare parts may be available for it to be fixed, & only through that shop, or by an accredited technician/repairer of the manufacturers choosing, can this be done.