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44, I was referring to #1's comment, not the FML. I was implying that the manufacturing of today is absolute shit compared to things (like the sewing machine) that were made years ago.

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#44 "aren't"- A brand name sewing machine should reasonably expected to last for decades. It's not something that is used everyday. I see nothing wrong with her returning as long as she has the receipt.

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It's not totally crazy. When I worked at JC Penney, we were trained to take back practically anything a customer tried to return. The main example used was an opened, yellowed package of tighty whities that clearly said Sears on the packaging. It blew my mind at the time. In the mom's case though, she should have returned it to the manufacturer instead of the store. Many sewing machines have 25 year warranties or longer.

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True but usually you have to contact the company that made the item in order to get a repair/replacement, not the store you bought it from. Some stores may take it back though.

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Thing is #6, in the "old days", things were made to last and given decent warranties to support the quality of an item, unlike the cheap, mass produced throw away items of today. It also gave the consumer peace of mind that they were getting their money's worth.

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38, it's not typically the store's responsibility to accept the return. When a manufacturer offers a warranty, if it's still valid, the manufacturer is the proper place to return it to.

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54, I agree with you, however some manufacturers won't deal with the consumer, instead referring them to a 3rd party. It all comes down to the manufacturers policy and procedures for warranty claims. Sometimes a manufacturer will send a consumer to a shop to fill out paperwork & then contact the person who is making the claim. Sometimes, one shop will stock a particular item exclusively, so they're the first port of call for any recourse. Presuming the manufacturer is still in business and

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