Today, while working as a barista, a customer asked me for "gluten free milk". When I told her that most milk is gluten free, she flew into a fit of rage and cussed me out for being a "cheeky bitch". My manager then lectured me about not being "patronising" to customers. FML
Collection
Thanksgiving
Questions about your love life, a burnt turkey and the cousin who knows everything: Thanksgiving, a contact sport.
Today, at work, a customer came in and ordered a "Butterbeer Frappuccino." When I said we serve no such thing, she yelled at me for "lying" to her, saying she knew about our "secret menu." She ended up complaining to my manager and demanded that he fire me. FML
Today, a customer asked if we stocked gluten-free water. Then she got pissed when I laughed at what I thought was her joke. FML
Today, I went to the coffee shop for my usual morning latte before class. When I got my drink, I asked again to make sure it was soy. The barista assured me it was. It wasn't. I'm ridiculously lactose intolerant and just spent six hours throwing up because she was too lazy to correct her mistake. FML
Today, at work, a customer ordered a caramel latte with no caramel. I made a regular latte after explaining that’s what it was. He got angry and threw it at me. I got fired for insulting his intelligence. FML
Today, at work a customer bitched me out for not explicitly telling her that our peanut butter pancakes contain real peanut butter. She's threatening to sue because she's allergic to peanuts. FML
Today, while serving two middle-aged women at the coffee shop, I was screamed at and accused of being a "sexist and chauvinistic bastard." This was prompted by me charging one of them 40 cents for the addition of steamed milk, which is clearly stated on the price sheet. FML
Today, a customer at my coffee shop bitched me out because we don't sell cranberry juice. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, a customer screamed at me, because her iced coffee tasted exactly like coffee, and she hates coffee. Sadly, this isn't even the most insane person I've had to deal with at this job. FML
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
Feel like sharing it with the other FML users?
Thanks, your FML was submitted, and will appear in the moderation queue soon!
Top comments
homesuckfucker 28
Next time someone makes a request like that, just tell 'em you'll give them what they asked for. Saves you the trouble of getting harassed for doing nothing wrong.
anonymuse_fml 31
Wow. Someone is really taking the gluten free fad diet to an extreme. Or is lactose intolerant and doesn't realise what that actually means...
Add a comment · Reply to
You must be logged in to be able to post comments!
Comments (113)
Sparx1_1 16
First rule of customer service - The customer is always right. Second rule - You can't cure stupid. The faster you learn to just nod, smile and say "of course, gluten free milk right away!" the happier you'll be.
Alexandria79 22
be careful of them gluten free psychos. only about 1/10th of them know what they are talking about. the rest are caught up in a diet craze
0mysteriousman0 22
Knew this had to be in Australia. ******* funny shit!!! Should have told her its decaf milk too...
KnockoutBlox 13
I thought that all milk had gluten. The more you know!
greatfirstdate 18
You said "most milk," so...it's possible she had Celiac's disease and was just trying to make sure that you used milk that WAS gluten-free. You weren't that condescending, and she grossly overreacted, so this is kind of in response to a lot of comments here that seem to be negative in general to people who need to make sure the stuff they consume doesn't have gluten in it.
Gingacutie 4
So many people on here are trashing the customer when most of the commenters do not actually have to eat gluten free. FYI for those people, there is the possibility of gluten on EVERYTHING! It is put in meats often, it's in just about every sauce and soup, etc. and then there's the issue of cross contamination. As someone with celiac, I double check literally every single thing that is going into my mouth. Including "seemingly" harmless drinks. MOST milks are gluten free, but cross contamination is a huge risk with any product, including milk.
mmmmmmbacon 3
I'm both lactose and gluten intolerant, and unfortunately there are a number of soy or 'lactose free' milks that have gluten in the ingredients. your customer didn't need to be a bitch, but you might be surprised to find your smart arse answer can actually kill some people if you happen to be wrong.
zaidthunder1 27
Read the customer first and then do your shit.
TheSulkingDead 14
Just got to say "Sure!" Androstenedione give them the normal milk.
Sintxt 6
ahhhh humanity.... never fails to surprise me to say the least