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  WeirdUS  |  29

Unfortunately many do allow it for fear of bad word of mouth on social media. If it happened in the US most states can fire you for anything

By  ohsnapword  |  21

You could file a wrongful termination suit. It seems as though the customer didn't have any intelligence for you to insult.

By  RichardPencil  |  30

You should’ve kept your mouth shut and made the plain latte. Stupid people don’t like to have their stupidity exposed, and, unfortunately, they have money to spend. And you know that bs about customer always being...?

By  Rabite  |  28

Not defending the behaviour of the customer at all, but just staying quiet like some people here advised is a bad idea, too.
It is important to ask or explaing stuff to people, because maybe there is just a misunderstanding.

I always order caramel coffee without caramel sauce because the sauce has milk in it but the flavor doesn't. Most of the baristas tend to be confused by this, too. It's annoying but you talk and explain and then you get what you want.