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OwlSaysBlimey tells us more.

I really didn't think this would be posted, but thanks for all the hilarious comments! Well, I think I ought to explain it a bit. This person is one of our usual customers and is infamous for being a total idiot. Although this isn't the first time he has complained to us, this is by far the stupidest complaint he's made. He's usually complaining about that the Internet's off and that he can't turn 3G on and so on. Anyway, he didn't get his money back and my boss told him to piss off, so we're all good :).

Mojo0608 tells us more.

So I've never really been one for fake nails and I used to play the violin so I kept them as short as possible which is a habit I've kept. They aren't that long really (nowhere near claw length), so when my mum asked I thought it wouldn't be a problem. Um, yeah... No... I'm still on the toilet... Well not really, but I'm going to try getting these off as soon as I can, they're just weird to me. I think my mother will "nail" the exam, thanks for the puns and sympathy! :)