I really didn't think this would be posted, but thanks for all the hilarious comments! Well, I think I ought to explain it a bit. This person is one of our usual customers and is infamous for being a total idiot. Although this isn't the first time he has complained to us, this is by far the stupidest complaint he's made. He's usually complaining about that the Internet's off and that he can't turn 3G on and so on. Anyway, he didn't get his money back and my boss told him to piss off, so we're all good :).