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I understand your frustration, but there really was no need to scowl and snap at him. People deserve some courtesy.
I think the way people respond the FMLs from the service industry is funny. it ranges from I'm paying at the restaurant to its your job to be at the customers beck and call. I don't think people who have never worked in the industry realize how tiring it can be. However this couldve been an opportunity for a good tip
#65 I've worked in the service industry, and that's no excuse to scowl. Sometimes you have to do things outside of your job title to help the customer. Sometimes it sucks, but after all you are a customer service rep right? If you go above and beyond, you're bound to get better repeat customers than if you scowl at them because they asked you to walk something somewhere...
#78, Assuming the girls each want a drink, he'd need 2 hands to carry the 2 drinks...and a helping hand to carry a third drink if he too had ordered a drink...by himself, he'd end up making 2 or 3 trips. Even if he had a tray, Trays are harder to balance than you think... Maybe you misread the fml as him wanting to be carried out to the two girls. (Based on the leg comment)
So 4, what you're saying is, is that even though OP's customer has one arm, they shouldn't help him carry his drinks out and have him struggle because he asked? I'm assuming you've never had a job dealing with people. It's what normal, respecting people do when being asked for help, they help. Yea she might've snapped before she realized the situation at hand, but stuff like that can happen after a long stressful day dealing with potentially rude, (maybe not) people all day. Sometimes it is hard to be nice to people after a shift of frustrating people. I'm sure after OP realized what had happened, she apologized and helped him out. Otherwise, depending on how strict her job is, could be written up or had a stern talking to, if not more for not helping him out.
I feel like the only reason OP is getting so much grief is because the guy had one arm. OP would be getting far more sympathy if the patron had 2 arms. the service industry isn't milk and cookies. if the circumstances were different, i.e. the man had 2 arms, we'd all be calling him an asshole for asking OP to carry his drinks
Honestly, I think the two girls should've helped him out, if they really cared enough. Not your fault, OP; it happens.
People are so quick to be harsh these days. It's sad. If you can't handle simple requests maybe you shouldn't be working a service job. Even if you aren't a waitress, you're bound to get requests from time to time. Just put on a smile and be happy you have a job when so many are unemployed across the world right now.
Many of the bars I go to, the bartenders are not allowed to leave the bar. The only thing Op did wrong, in my opinion, is not explain herself politely. You never know who someone might be, he could have ended up being the nephew of the owner or some 'secret shopper' type customer. She should have explained, politely, that she cannot leave the bar but if he wanted to take one drink at a time, she would watch one for him.
All people deserve respect what if he was an injured combat vet how do you think he felt!