By Anonymous - 30/03/2013 20:38 - Germany - Bad Windsheim
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I can't believe an employee is allowed to talk to customers like that. It was one freaking item. I'm thinking the employee is super OCD or has other issues going on and let them all out on OP. Complain to the store manager and you'll probably get a giftcard and an apology from the employee.
I'm not sure if my comment was misinterpret, but I would bitch at you for having 16,17,18 items in your cart. Any customer would complain if there was a large amount of items in an express lane. However, I'd never bitch at someone for having thirteen item. I was saying I'd bitch too but not for thirteen items! And I definitely wouldn't make someone cry.
84-No, I'm not a cashier, however I use to be. Sure, on a slow day, you can let people get by with bringing 6 or 7 or 8 or, maybe even more through the express line. However, if you've ever been a cashier you would know that on a busy night before a holiday, letting 17 or 18 items go through a express lane would only cause problems.
I would always politely ask them if they have/had less then 10 items. I would leave it to the rest of the customers to "bitch them out" as it were. My favorite ones are the ones with a full cart but claim they have less then ten then make you scan ten items and pay 6+ times. I would try to explain it would be faster to just let me scan the whole thing and pay once but talking to customers is like talking to a brick.
If a customer is a couple over the limit and it's quiet, I don't care. If they've got the same amount and it's busy, I'll process the order anyway but firmly remind them that they're over the limit and to be mindful in future. If they bring a full cart through Express I'll turn them away no matter how quiet it is, simply because there's not enough room for it. Express checkouts in grocery stores are usually half the size of Regular. I simply have no room for more than three bags on my counter and that won't even make a dent in a full shopping cart.
The express lane is mostly there so people don't have to wait behind those with an entire fortnight's worth or groceries in their cart. Most cashiers don't care if you have one or two extra items, because that isn't going to hold the line up. And even if the cashier wasn't happy with the OP, doesn't mean they should have reduced her to tears.
First of all OP's a pussy for crying over a grocery line and secondly if your gonna break the rules, expect criticism. When the speed limit says 50; means 50. The cop won't care about what you have to say about it. Grocery line says 12 not 13, stop making excuses YDI
189- First of all, crying is a sign of strength, it shows just how much shit you've had to put up with to be reduced to tears. Second, a cop is not going to pull someone over for going 51 in a 50, just like that extra second it would've taken to scan another cream egg wouldn't have gone noticed by anybody except obsessive idiots such as yourself and that cashier