Today, I went to the supermarket to get some Easter gifts for my kids. At the register, I was verbally abused to the point of tears by the cashier, for having way too many items for the 12 items or less lane. I had 13. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, I went to the supermarket to buy my weekly groceries and only realized after a long queue at the checkout, then having the cashier scan my entire cart, that I'd forgotten my purse. I had to leave everything behind and walk out empty-handed, while everyone in line behind me gave me dirty looks. FML
Today, I was made to do checkout training at the supermarket I work in. My third customer spent £90 on food, and whilst I was serving her, she talked about her 6 kids and her ex. Only four hours of this shit to go. FML
Today, I was shopping at the grocery market and was next in line. Behind me was a woman who only had two items, so I nicely let her in front of me, as it looked like she was in a hurry. When she was all rung up, she decided to pay her $16.45 in loose change which needed to be counted out. FML
Today, I was waiting in line while a lady paid for her shopping, when her credit card got declined. She started ranting and insulting everyone and kept insisting: "I'm not poor!" By the time the lady had finally stormed off, I had spittle on my face, and the cashier was almost in tears. FML
Today, I was shopping with my husband. At the self-checkout, one of the items I was buying for him as a gift didn’t register. As we were walking out, I get stopped and escorted to the loss prevention office, where I was accused of stealing. FML
Today, at work, I was screamed at and slapped by a woman for supposedly violating her 2nd Amendment rights. In reality, I'd simply turned her away from the 10 items or less line because she had well over the allowed number of items. I've no fucking idea what's wrong with some people. FML
Today, while in line at the grocery store, I was going over the witty but caustic things I wish I'd said in an argument earlier. Turns out, I was saying them out loud. The cashier gave me a weird look and said, “Are you okay, ma'am?” FML
Today, I bought some makeup supplies at the supermarket. The cashier snorted and muttered, "Not enough in the world for you." FML
Today, I was out shopping with my son and unbeknownst to me, he had secretly added a bunch of expensive games he wanted to the trolley. I was too embarrassed at the till to make a fuss as there was a huge line behind me. I watched as my normal £50 shopping bill climbed to over £400. FML
Today, I walked two miles to the store, filled my cart with groceries, and got to the cashier… only to find I had forgotten my wallet. I tried to explain but got the nastiest stank-eye from the cashier, the manager, and everyone in line behind me. I walked two miles home, hungry and embarrassed. FML
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Top comments
theberndttoast 8
great customer service!!!
ttelracs 6
Complain to the manager. That's over the line.
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Comments (248)
Samster2000 9
Is 13 less than 12? You can't really expect good service if you refuse to co-operate and use the express line with more items than is permitted, especially if you refuse to budge afterwards.
your_ma 27
I'm not saying men can't cry! I'm just saying who the **** cries because someone is mean to them for having too many items?!
csdelab 5
13 is more than 12
need2sleep 15
Wonder if this is the reason the supermarkets here say "ABOUT 10 items or less"? They have a 15 & 20 too, that way no one can bitch or bear the brunt of a bitching.
kenoswild 14
1 item over is no big deal. Hope you told the manager and the cashier got fired.
Aregonde 15
I'd like to hear exactly what the OP means by "verbal abuse." If the cashier was name-calling, threatening, shouting at, or otherwise personally attacking the OP, s/he should be held accountable for that, but NOT for upholding the store's policies, no matter how stupid they sound. Not all employees are at liberty to make "judgement calls" and bend rules wherever it's convenient. Every employee's ass is on the line during crucial sales periods like Easter. The cashiers probably had orders to enforce the "12 or fewer" rule at all costs, and at some stores, managers can and do audit that. If my job was at stake, and I'd exhausted all my politeness and friendliness on a customer who refused to stop fighting me on rules I couldn't control, I'd go on the offensive, too.
interesting33 37
Well if they were calling her stupid or saying "can't you read" or something then that is awful! I feel so bad for you!
SweetStuff88 7
Well it's not the 13 item lane now is it?!
frankNchunks 4
That's your own fault. You are probably the same a-hole who never uses their blinker either. If you were meant to have 13 items then the signs would say 13 or less. Rules apparently don't apply to you therefor the cashier is in the right (customer service rules are a joke) it's just too bad that people like you get hard working individuals fired because YOU don't follow signs...asshole
Sakura13_fml 11
I'm sorry, in what world is someone an asshole for making a simple mistake? And even considering the cashier was in their right, that doesn't make it in *any* way becoming to respond in such a way. Everyone makes mistakes, that doesn't really say much; responding like a douchebag to someone else's mistake is pretty damn telling. Next time; "Everyone makes mistakes, ask your mother." Then run like ****. Works better with soundtrack I guess.
GhostChickens 17
Maybe OP just miscounted, which is pretty easy to do if you're in a rush or the items are small, or wasn't sure how to count items on offer. In the supermarket near me, there's a ten items or less line. If there's a "buy one get one free" offer, they only count it as one item. It's basically one offer = one item. However, that's not true of all places so I could understand how OP could have gone a little over the limit.
asdfghjklmoo 15
That's the whole FML. He was verbally abused to the point of tears. Maybe he was having a bad day already, maybe he is really emotional, maybe he was verbally abused as a child and this triggered memories. You don't know OP and you don't know what the cashier said, so don't judge.
simsgirlgem 25
Geez I could understand fifteen or twenty but one extra item geez FYL and complain to the management trust me if they are a big conglomorate they will write him up if not fire him for chasing away a future visit