Today, I went to the supermarket to get some Easter gifts for my kids. At the register, I was verbally abused to the point of tears by the cashier, for having way too many items for the 12 items or less lane. I had 13. FML
Collection
Thanksgiving
Questions about your love life, a burnt turkey and the cousin who knows everything: Thanksgiving, a contact sport.
Today, I went to the supermarket to buy my weekly groceries and only realized after a long queue at the checkout, then having the cashier scan my entire cart, that I'd forgotten my purse. I had to leave everything behind and walk out empty-handed, while everyone in line behind me gave me dirty looks. FML
Today, I was made to do checkout training at the supermarket I work in. My third customer spent £90 on food, and whilst I was serving her, she talked about her 6 kids and her ex. Only four hours of this shit to go. FML
Today, I was shopping at the grocery market and was next in line. Behind me was a woman who only had two items, so I nicely let her in front of me, as it looked like she was in a hurry. When she was all rung up, she decided to pay her $16.45 in loose change which needed to be counted out. FML
Today, I was waiting in line while a lady paid for her shopping, when her credit card got declined. She started ranting and insulting everyone and kept insisting: "I'm not poor!" By the time the lady had finally stormed off, I had spittle on my face, and the cashier was almost in tears. FML
Today, I was shopping with my husband. At the self-checkout, one of the items I was buying for him as a gift didn’t register. As we were walking out, I get stopped and escorted to the loss prevention office, where I was accused of stealing. FML
Today, at work, I was screamed at and slapped by a woman for supposedly violating her 2nd Amendment rights. In reality, I'd simply turned her away from the 10 items or less line because she had well over the allowed number of items. I've no fucking idea what's wrong with some people. FML
Today, while in line at the grocery store, I was going over the witty but caustic things I wish I'd said in an argument earlier. Turns out, I was saying them out loud. The cashier gave me a weird look and said, “Are you okay, ma'am?” FML
Today, I bought some makeup supplies at the supermarket. The cashier snorted and muttered, "Not enough in the world for you." FML
Today, I was out shopping with my son and unbeknownst to me, he had secretly added a bunch of expensive games he wanted to the trolley. I was too embarrassed at the till to make a fuss as there was a huge line behind me. I watched as my normal £50 shopping bill climbed to over £400. FML
Today, I walked two miles to the store, filled my cart with groceries, and got to the cashier… only to find I had forgotten my wallet. I tried to explain but got the nastiest stank-eye from the cashier, the manager, and everyone in line behind me. I walked two miles home, hungry and embarrassed. FML
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Top comments
theberndttoast 8
great customer service!!!
ttelracs 6
Complain to the manager. That's over the line.
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Comments (248)
love_me_electric 20
Totally uncalled for. Complain to their manager and hopefully they'll be fired. If he/she had THAT much of a problem with one extra item they should have politely told you to move to another lane. It's never acceptable to treat a customer like that.
Burton_Forever 23
We'll grow a pair and call for management
TheRandomIndian 17
You and OP are going to grow a pair then call management?
Burton_Forever 23
It's the iPhone autocorrect I'm sorry about that!
Googolman 29
A pear?
itsallbullshit 4
What a bitch.
writchey 3
You should have walked out.
artyler 3
So, how much of a rule, with a sign telling you what the rule is, should you be allowed to break? One item is o.k., but five over isn't? Five is o.k., but ten isn't. That's like an employee complaining about getting in trouble for being only five minutes late. Late is late. If the line is labeled for 12 or fewer items, then that is the limit. Why do you feel you are special and should be allowed to "break the rules just a little bit" and get away with it. The teller was enforcing store policy, that you broke. Toughen up butter cup. Sometimes you are not above the rules, and when you break them have to live with the consequences.
vbmg152 19
Because 1 or 2 items over is usually a mistake! Beyond 3, on purpose! Have you never made a mistake like that? I stay away from those lanes now, even with 1 item! I don't want the bad attitude that they always have.
R4inb0wBrit3 13
"Above the rules"? It was ONE extra item. That's like a cop giving someone a ticket for doing 36 in a 35 zone. There is no need to even say anything about it. The cashier deserves to be fired, and definitely never needs to work in a customer-employee interactive work place again.
Ameel_fml 19
I didn't realize people took express lanes so seriously. Some of these comments are so bizarre. Most cashiers don't care if you have a few items over because it's not hard to quickly scan a few extra items. The point of the express lane is so that customers with a few items don't have to wait behind those with full carts. It's really not as serious as you're making it out to be. o.O
beehardxcore 26
Realistically, rules are rules! In response to your example, cops have every right to ticket you for going 1 over. It's called a limit. Don't go past it. Just because most people are flexible enough to let it slide doesn't make it okay, and surely doesn't warrant crying about it on FML.
Ameel_fml 19
The rules might be different in other countries but in Australia a cop can't ticket you if you are a few kilometers over the limit, because not everybody's speedometers are 100% accurate. Though staying in the speed limit is a lot more serious than sending a few extra items through the express lane.
SneezyBear 27
#116, I agree with #147 - and I was gonna say the exact same thing. If the speed limit is 60, a cop in Australia can't give you a ticket unless you're clocked going more than 63. Even the LAW makes room for common sense, let alone shopping rules! People like you make this world so much more annoying.
vencku 13
Police sure is lenient over there. Here, you will be fined for going 51 in a 50 p/h zone. If the problem turns out to be the car, you can sue the manufactorer. As a result, all speedometers will be set a bit higher than you actually go. In my car, it shows 50 when I drive only 45 km p/h.
Googolman 29
Still, is that a reason to be verbally abused that badly? The cashier could have just said, "You are above the limit, please go to another cashier." No need to be so rude.
SneezyBear 27
#231 Thank God I don't live in America then. The more I hear about it, the more it sounds like an awful place to live.
vbmg152 19
That's happened to me! I don't see where 1 item matters, if you go above 3 over the limit, I'd see that as a problem! If you're like me, I count my items but inadvertently miss 1 or 2 every time! I always warn them that I may be 1 or 2 over, they say ok, then get the attitude!
beehardxcore 26
So, 42, what you're saying is you're incapable of basic math? If you count every item, how do you "always miss one or two"? You either know how to count or you don't.
vencku 13
That's what I think... . How hard can it be to correctly count 12 items? Though I agree you might sometimes miss one, I would have recounted my items at least three times before taking the express lane.
itsallbullshit 4
YDI for having kids.
theboy13 13
I smell lawsuit
clemsi 20
OP is not in the US, I don't think Germany is as sue happy as we are.
doodlecloud 27
Even in the US I don't think you'd sue over this. They weren't morally wronged or prejudiced against or had their money taken - they just received sucky customer service, and even then, the argument is weakened slightly as technically OP did have more items than allowed. All you really get to do is complain to the manager or, if it's a chain, head office.
nadjakale 11
Honestly, I worked as a cashier for a while, and 1 item, even a few items over didn't bother me. Now the person who brought two full carts through overflowing with small items... Now that bugged the crap out of me. Unfortunately, I also wasn't allowed to say anything to even that, and not only had to deal with that person, but the next 5 customers behind them screaming at me.
AllThingsBright_ 11
I wonder exactly what the cashier said...