Today, a customer told me that there was no way he was paying for his shopping. He then walked off. As it turns out, the customer IS always right. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, I spent twenty minutes helping an elderly man figure out how to use the self-checkout. When we'd finished, he smiled, thanked me, then walked away… without paying for any of his groceries. The cashier assumed I was with him. FML
Today, I got yelled at by a customer for saving them money. FML
Today, a customer got an additional discount, so his total came to $61. He said, "It says they're 3 for $66!” I tried to explain the discount, saying it’s cheaper, but he still insisted on paying $66. I couldn’t modify the price at my end. He left without buying anything. FML
Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML
Today, I got yelled at by a customer for refusing to give a found credit card to a woman it didn't belong to. FML
Today, I had a customer throw his purchase at me and demand a refund after I told him that, due to the national change shortage, I couldn't give him his 38 cents. FML
Today, I had to serve an incredibly rude and irrationally angry customer, but I managed to keep my cool. When he finally went to leave with his purchase, I wished him a good day. He whirled around and yelled, "I'll have whatever the fuck kind of day I want, bitch!" FML
Today, at the grocery store, the scanner at the register gave a higher price for a product than the price tag on the shelf. Apparently I was the one being unreasonable for insisting to pay the price advertised on the shelf, and not some secret price they never told me about. FML
Today, I told a customer to “Enjoy your food” as I handed him his receipt instead of his meal. He replied, “You too.” We both froze in silence for a few seconds before he slowly took the bag and walked away in shame. FML
Today, when I told a gentleman that, no, he couldn't have cash back on his return without a receipt, he started screaming at me that I was calling his mother a liar. He told me to lawyer up and yelled at me for smiling at him. He also screamed at me to go on a diet as he left the store. FML
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Top comments
NYM88 26
Guess who's getting free groceries tonight!
markcallanan_ 20
I'd say call your manager or maybe cops, even though he's long gone
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Comments (56)
grtfuldeadlovr 27
This is the policy at most stores to not confront the shoplifter and call the police.
VonBlitzkrieg 27
I don't suppose you told your manager or called the police, did you?
sunnyray812 42
With OP stating that "the customer IS always right," that's evidence he already told the manager.
vikky538 29
let the cop decide who is right...you should inform the manager and call the cops right away...
FilleNoir 21
Guess that's how he felt. But seriously did you or anyone call the police?
TisAPenguin 16
I worked at a store where we were not allowed to do anything about a shoplifter. We were told not to go after them, call the police, or even the mall cops. Just tell the manager and let them write it off as a loss. They could literally take as many items as they wanted, show it to us, and walk out. I'll never understand.
Aquila_Umbrae 26
I'm currently working in a store where that policy stands. It's getting out of hand to say the least.
noxvita83 8
A lot of stores have insurance against theft. It will keep that way with the people walking out with stuff until the insurance gets too high, then they'll go through a period of cracking down to make it appear that they are making an effort to stop it, thus lowering the insurance. I also know some LP officers who let a person steal a bunch of things, they document it all, then catch them and throw the book at them for all the thefts, which increases the value of what was stole making the charge be more severe than simple shoplifting.
kingdomgirl94 29
I worked at a store with the policy too. They explained it to us like this: Whatever the person is taking is not valuable enough for you to risk your own safety or even your life to go after it. People can be dangerous and violent and that risk is not worth minimum wage.
thundermoo 16
Seriously? What store is this? I'm going to save a ton of money by "shopping" there.
awkwardmess 26
what an idiot
Aquila_Umbrae 26
"The customer is always right" to an extent and then we just drift into this realm of pleasing people no matter what idiotic thing they do.
mattrd_fml 31
wait, did he walk out with the items?
cutebutterfly12 4
Lol
iAmPaul 49
I can't tell if OP means that they eventually refused to let the customer not pay for his groceries, then the customer walked off without them (hence without paying for them, making the last sentence of the FML a witty remark), or if they argued and the customer eventually got his way and walked off with his free groceries.