Today, I had a customer throw his purchase at me and demand a refund after I told him that, due to the national change shortage, I couldn't give him his 38 cents. FML
Collection
Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
Today, I told a customer that we don't do refunds. He responded by throwing his wallet at my face and accusing me of stealing it. FML
Today, at work, a customer asked for my number. When I declined, he made a huge scene, shouting and scaring other customers. He tipped me seven cents. FML
Today, I work at a general store and a customer came in trying to bargain a set price of an item. The item? A 50 cent candy bar. He wanted it for 34 cents. This is not the first time he's done this. FML
Today, a customer yelled at me because the cherry pie he bought had cherries in it, and he wanted a refund. FML
Today, I bought some shoes, but pissed off the lady working at the store by returning them 5 minutes later. She yelled at me and ripped my receipt in half, everyone in the store watched as she threw a handful of pennies at my face. FML
Today, I had to explain to a customer that I couldn't give her a cash refund on a card transaction. She bought the item, and within 5 minutes returned it, demanding a refund. It takes 2 business days for the refund to process. She saw fit to throw an epic tantrum, and I was written up for “upsetting the customer.” FML
Today, at my store, I had an old man violently accuse me of charging him for an extra pack of 99¢ Mounds candy yesterday. He held up my line for 10 minutes, fighting me about it. I didn't even work yesterday. FML
Today, a customer broke my nose for refusing to give him a discount because the product he was buying had a fine layer of dust on the box. FML
Today, at work, we ran out of receipt paper. Someone paid for $3 in gas and asked for a receipt. I explained that the company we order our paper from sent us toilet paper, not receipt paper. He got mad and said that he was never coming back. Twenty minutes later, he was back to get $3 more in gas, wanting a receipt. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Feel like sharing it with the other FML users?
Thanks, your FML was submitted, and will appear in the moderation queue soon!
Top comments
Karina Cardenas 2
🙄 I would want my change too, the nerve of some businesses stealing from customers! How about you round down!
Chazzster 32
While it’s not OP’s fault, I’m betting the change shortage causes the price to effectively always be rounded up and never down so that the business has a net profit from the shortage of coins. Things like that get noticed and do not help the goodwill of customers.
Add a comment · Reply to
You must be logged in to be able to post comments!
Comments (8)
RichardPencil 32
This change climate is a hoax started by the Chinese! They hoarded our coins to cause this kind of chaos in America. -- Signed PencilAnon (I was going to be PAnon, but it sounds too funny.)
millsjoshua949 12
National change shortage???? ydi
sassypenguinxox 15
Dude, that’s an actual thing
Karina Cardenas 2
🙄 I would want my change too, the nerve of some businesses stealing from customers! How about you round down!
Brightside86 31
Ugh I hate that a customer would take their frustration out on you, as if you personally are making the policy they're upset about. Unless are you a Walton?
Chazzster 32
While it’s not OP’s fault, I’m betting the change shortage causes the price to effectively always be rounded up and never down so that the business has a net profit from the shortage of coins. Things like that get noticed and do not help the goodwill of customers.
Marcella1016 32
Interesting point. Funnily, on the other hand, if stores rounded down people could intentionally pay with cash and underpay to save...wait it would just be a few cents for the customer so they probably wouldn’t be incentivized to do it on purpose. Over time, though, the store could possibly lose a noticeable amount of money as it adds up. Either way, someone has to get the short end of the stick it looks like. But I don’t think it would really break anyone’s bank.
kittycatkelss 29
They should round up if it's over 50 cents and down if it's under, similar to the penny rounding in Canada 😛
RichardPencil 32
What if it's exactly 50 cents? Ah-ha!
Ilmoran 20
There's actually a midpoint rounding method called bankers rounding or round-to-even, where you round midpoint numbers so that the next number position always goes to even. So 1.50 and 2.50 would both round to 2.00; 3.50 and 4.50 would both round to 4.00; etc. Over time, assuming no bias in the numbers, they tend to average out so you aren't getting significantly more or less than the unrounded total.
jriley4u 17
Today my total came to $48.72. I paid $48 in cash and .72 cents on my debit card. It’s petty I know. But that .28 cents is mine. I’d like to keep it.
TxKitten 8
It's actually illegal for companies to keep someone's money, even during a "coin shortage." That's called stealing. As silly and minute as it sounds to you, think about how that 38 cents per customer will add up over thousands and thousands of customers....the company is making a shit-ton of money by not giving change. I'd be annoyed too and demand my change.
Brightside86 31
Physical currency is an outdated idea to begin with, it's expensive, spreads virus/bacteria and makes lines take longer at the register. We should gradually phase it out by charging people a little extra for making society deal with such a hassle.
HistoryHasEyes 19
To charge a different price if someone is paying in cash is actually illegal in a lot of places.
crashtestdumplin 16
Well was there a sign or did you inform them before ringing them up. With something like that you should tell every customer before they start shopping that you are only accepting card payments and/or exact cash/change.