Must suck to only have one restaurant in town.

Why wouldn't you just go somewhere else?

I don't think there are many good restaurants that can just fit 20 people in comfortably. And better towait than to go to a crappy place on grandma's birthday.

For some reason I cannot edit my comment.... I meant fit 20 people in without a prior reservation.

Start calling places that are in the area. I bet they will want your Business if this restaurant was incompetent and didn't put your reservation in the system.

Everyone is so quick to blame the restaurant. "didn't go through" suggests they used an online reservation service and it is very much THEIR fault. I hosted at a restaurant for over two years and I can promise you 90% of the people making reservations have absolutely no idea what they're doing, between calling the wrong restaurant chain, wrong location, telling the wrong time or telling an extremely different number from what actually shows up. Hosts are not mind readers, get your own damn reservation right and DOUBLE CHECK IT'S RECORDED IF YOU DIDN'T MAKE THE RESERVATION WITH AN ACTUAL HUMAN.

someone is butthurt get over yourself

That's why I always check the reservation the day before the event. Especially if it's so many people.