Work: Today, the phone lines at work have been cutting out in the middle...

By thankyouforcalling - 01/06/2015 22:46 - United States - Bremerton

Today, the phone lines at work have been cutting out in the middle of calls. I'm a receptionist at an animal hospital. I now have less than two minutes to figure out what's wrong with a client's pet and how best to schedule them before I become "That rude bitch who hung up on me." FML

I agree, your life sucks 28 311

You deserved it 2 112

Work

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Same thing different taste

By Kanata - 31/08/2019 02:05

Today, my phone cut out during a call for a job interview. I tried calling them back, but there was no answer. Later, I got an email from the interviewer, saying I was no longer being considered for the position due to my being "rude and unprofessional." FML

I agree, your life sucks 1 848

You deserved it 150

Crisis

By Anonymous - 07/07/2023 18:02 - Canada - St. Catharines

Today, I called the crisis helpline, and because my connection was cutting in and out for a moment, they hung up on me. When I called back, it was shift change, so they hung up again. FML

I agree, your life sucks 820

You deserved it 116

Hold the line

By Anonymous - 06/07/2020 08:02

Today, I discovered that my work's new phone system automatically takes people off hold the very second you pick up the phone. I discovered this after picking up the phone and complaining to my workmates about the annoying customer I had on the line for a full minute, all while he listened. FML

I agree, your life sucks 528

You deserved it 2 566

Whiner!

By mrjude - 28/10/2019 04:00

Today, my boss yelled at me, telling me that I can't answer the phone anymore. Not because I do a bad job, but because a co-worker whined about it being her job. People call her and complain about how rude she is and then ask to talk to me. FML

I agree, your life sucks 1 751

You deserved it 111

By gotta euthanize em all - 29/11/2014 19:45 - Canada

Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML

I agree, your life sucks 32 978

You deserved it 3 704

By ring-a-ding-ding - 06/12/2014 05:18 - United States - Sparks

Today, at work, due to a mix up, I had to call an answering service. I am also from an answering service. We got the problem fixed but I couldn't hang up due to company policy. She couldn't hang up either. We both had to get our supervisors for permission to hang up. FML

I agree, your life sucks 37 179

You deserved it 3 580

By O - 24/02/2015 10:19 - Sweden

Today, my boss called me, furious about how I "never answer my phone", especially when important clients are trying to reach me, and how unprofessional I am. I make very sure to never miss any calls, my boss just keeps giving out the wrong number to people. FML

I agree, your life sucks 33 396

You deserved it 2 011

By Anonymous - 07/02/2011 21:14 - United Kingdom

Today, I was on the phone to a guy I really like from work. We'd been talking for about 2 minutes, when he said he was getting another call, and put me on hold. I was so excited to be on the phone with him, it took me a whole 15 minutes to realise he had actually just hung up on me. FML

I agree, your life sucks 34 268

You deserved it 7 389

By ShayanFCB - 20/10/2009 19:35 - United States

Today, my boss was angry at me because I had filed a complaint about him refusing to change our phone service to something more reliable. Later, a customer called him and said I had hung up on him. I got fired. I didn't hang up on the customer, the phone service just dropped the call. FML

I agree, your life sucks 42 028

You deserved it 2 730

By Robyn - 04/10/2011 09:35 - Ireland

Today, during my second day as a receptionist, every time the phone rang I jumped in shock. My co-workers now already think I'm weird. FML

I agree, your life sucks 12 617

You deserved it 27 990

Sunflower1919 19

Tuesday 2 June 2015 12:47

Explain at the start of the call that the phone lines are bad and that if it cuts out that you're not hanging up on them. They'll call back or at the very least not think you're a bitch :)

Jak0p 25

Tuesday 2 June 2015 12:49

I understand how that is annoying, but at least you know that it will happen and you can tell your clients at the beginning of a call.

Comments

Sunflower1919 19

Tuesday 2 June 2015 12:47

Explain at the start of the call that the phone lines are bad and that if it cuts out that you're not hanging up on them. They'll call back or at the very least not think you're a bitch :)

ScarredVox92 16

Tuesday 2 June 2015 17:43

My thoughts exactly.

sturschaedel 27

Wednesday 3 June 2015 8:32

Better yet: after the explanation, immediately ask for their phone number and call them back after you got disconnected.

Thoricsteam20 24

Tuesday 2 June 2015 12:48

Hope for the best for you.

NEkoiNU 18

Wednesday 3 June 2015 9:43

Thanks for the input.

Jak0p 25

Tuesday 2 June 2015 12:49

I understand how that is annoying, but at least you know that it will happen and you can tell your clients at the beginning of a call.

sexymomo1234 20

Tuesday 2 June 2015 12:51

Today I called a animal hospital because my cat was sick and 2 min into the call the bitch hung up on me! FML

Jak0p 25

Tuesday 2 June 2015 13:32

that's what is in the FML. so not very creative of you.

UnidentifiedFun 37

Tuesday 2 June 2015 20:22

Good try, you two.

Miss_Whipped 43

Tuesday 2 June 2015 12:53

I know exactly where you're coming from, OP. I take calls for the technical support call center for Apple and it can be difficult positioning to customers if we ever experience issues that may affect the call flow. One thing to keep in mind is that you will have customers who will be understanding of the issues, and then others who look for any reason to be upset. As long as you're focused on helping your customer and let them know what's going on, you should be golden.