By thankyouforcalling - 1/6/2015 22:46 - United States - Bremerton
Today, the phone lines at work have been cutting out in the middle of calls. I'm a receptionist at an animal hospital. I now have less than two minutes to figure out what's wrong with a client's pet and how best to schedule them before I become "That rude bitch who hung up on me." FML
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By  Sunflower1919  |  19

Explain at the start of the call that the phone lines are bad and that if it cuts out that you're not hanging up on them. They'll call back or at the very least not think you're a bitch :)

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By  Sunflower1919  |  19

Explain at the start of the call that the phone lines are bad and that if it cuts out that you're not hanging up on them. They'll call back or at the very least not think you're a bitch :)

By  Miss_Whipped  |  41

I know exactly where you're coming from, OP. I take calls for the technical support call center for Apple and it can be difficult positioning to customers if we ever experience issues that may affect the call flow. One thing to keep in mind is that you will have customers who will be understanding of the issues, and then others who look for any reason to be upset. As long as you're focused on helping your customer and let them know what's going on, you should be golden.