77
By ring-a-ding-ding - / Saturday 6 December 2014 05:18 / United States - Sparks
Add a comment
You must be logged in to be able to post comments!
Create my account Sign in
Top comments
Comments
Reply
  Miss_Chevious  |  37

Comment moderated or buried due to negative votes. Show the comment

Reply
  Vestin  |  18

Comment moderated or buried due to negative votes. Show the comment

By  val_is_lame97  |  12

That would be pretty awkward

Reply
  decodeIM  |  6

That's. funny.

Reply
  niallo  |  23

I would think that since you initiated the call, you were the customer. Most policy's prevent you hanging up on customers, that would free you to hang up IMHO.

Reply
  PrimeEvilTahir  |  23

Almost 8 years of experience in this field. If you are making 'outbound' calls (calling out). You are always allowed to hang up. Imagine a scenario where the client is pissed that u called them. Are you going to be more irritating and wait for them to hang up? F no! U apologize and hang up. Simple.

By  IJG2000  |  16

Its so annoying when policies don't allow one to do something so simple. Well at least it got sorted out, and the problem being fixed. Haha that must've been so awkward to stay on the line for so long.

Reply
  riddle143  |  15

I used to work at an inbound call center. Where customers called for tech support, we could lose our job for hanging up on an active customer, but if they were totally unresponsive there was a method to follow for disconnecting the call politely, and we could disconnect on internal calls without much ceremony. Guess that makes too much sense for OP/other tech's respective companies.

Reply
  PSYqualiac  |  17

21 Calls can only be recorded if they let the person on the other line know. Some places don't say and as a result cannot legally record your phone call.

By  Joshwarrior  |  35

That is ludicrous :/ if you called and weren't answering then technically you should have been allowed to hang up. Haha I'm patient but a policy like that in that situation would be frustrating.

By  nikkipettyfer  |  24

That's classic

Reply
  meli1195  |  31

no, because one supervisor's authority wouldn't count in the other answering service so that person would get in trouble.

Reply
  GEFStryker  |  27

You kinda, sorta failed at logic there a bit. Caller #1 would ask supervisor #1 to hang up. Supervisor #1 would say "Ha-ha! That's funny. Yes, you can hang up." Caller #1 says "Goodbye!" and hangs up. Caller #2 was hung up on, therefore they are now free to hang up with no negative repercussions, mmm-kay?

Reply
  meli1195  |  31

kay?

Loading data…