By suspended - 09/08/2014 00:16 - Australia
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Agreed. Especially if someone's being annoying on the phone it's common in offices for people to "release their anger" once they're off the line. certain clients can get really fucking annoying and it's ok to be angry at them, so long as it's not to their face or anything like that. Bad luck on your part OP, but I understand the frustration
I'm taking a shot in the dark here, and assuming that the majority of you guys have never been in customer support. You deal with loud mouth idiots, to smart ass "I know what I'm doing" people, to those who don't know how to set the timer on the DVD player, all... God.... Damn.... Day..... So if you've been in customer service, you know what I'm talking about, and those who don't, count yourself lucky. (Sorry for thread jacking)
Yes I have worked customer service in the past and some of those people can be very rude. Like they're entitled to get anything they want. So when I read what OP did, I laughed and thought maybe I'd do the same thing. Thank God I don't work customer service anymore and maybe OP shouldn't either.
#29 not sure if you've ever worked a calling job before, I have and it can be bloody hard to not let off some steam like this after a long day of people being pricks. Then again I'm a cold caller haha the most hated of all call jobs and we have to be really polite at all times..
Just be glad you got suspended rather than fired. Even if she had hung up on you, someone at your workplace could've heard you say it. YDI
I don't think it's all that bad. After continuous frustration from customers usually hanging up on OP, she probably lost her cool. It's an honest mistake, but OP should have made sure the customer had actually hung up before she said those things. We all need to vent sometimes!
Its not easy to handle dozens of angry clients everyday.I understand your frustration.Then again its your job.You should be more professional than that and a small thing like this shouldn't really agitate you. On the plus side you can take this whole incident as a learning experience and try not to repeat your mistake next time.