Work: Today, I got yelled at by a customer while working at a bank...

By apologetic - 09/06/2014 14:27 - United States - Latonia

Today, I got yelled at by a customer while working at a bank call center. He was furious I apologized for a mistake that someone else had made. I again apologized for apologizing. FML

I agree, your life sucks 38 914

You deserved it 4 960

When Christmas Ends Badly…
Rather than debating politics with Uncle Roger for the umpteenth time, share the best Christmas FMLs to finally have a good family meal! More…

Previous FML Next FML

Same thing different taste

By anonymous - 30/09/2012 05:32 - Canada - Edmonton

Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML

I agree, your life sucks 27 654

You deserved it 2 015

By please stay on the line - 07/05/2017 04:00

Today, I was sitting in the break room when my boss came in and yelled at me about a mistake. Because I've worked in customer service for years, I instinctively responded with, "I'm terribly sorry to hear that, sir. I hope you'll still consider us in the future." FML

I agree, your life sucks 5 894

You deserved it 898

Asshat

By marenthehollow - 31/10/2016 00:33 - United States - American Fork

Today, I got yelled at by a customer for saving them money. FML

I agree, your life sucks 10 563

You deserved it 910

We all hate cold callers

By Adrian - 03/02/2022 14:01

Today, while working at my call center, I took a phone call. The guy on the other line just yelled "FUCK YOU!" twice at the top of his lungs before hanging up on me. But of course, the phone agent is always at fault. FML

I agree, your life sucks 837

You deserved it 171

By I hate retail - 17/10/2016 22:12 - United States - Phoenix

Today, I got yelled at by a customer for refusing to give a found credit card to a woman it didn't belong to. FML

I agree, your life sucks 11 067

You deserved it 771

By KatieElizabeth - 27/10/2013 04:57 - United States - San Francisco

Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML

I agree, your life sucks 41 533

You deserved it 2 738

By Anonymous - 07/03/2012 06:46 - United States

Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML

I agree, your life sucks 29 913

You deserved it 2 476

By tired of my job - 29/10/2015 08:33 - Canada - Surrey

Today, I was at work, stocking shelves. A customer got mad because I was in the way of her "shopping time" and knocked down all the work I had done. FML

I agree, your life sucks 24 110

You deserved it 1 385

By people suck - 28/03/2015 04:16 - United States - Oakland

Today, while at work, a customer refused to speak louder, despite me asking her to do it several times. As a result, I took her order incorrectly. The customer then finally decided to raise her voice, but only to yell at me about my poor listening skills. FML

I agree, your life sucks 32 382

You deserved it 2 518

By scribbler8 - 14/10/2011 09:35 - Canada

Today, at work, a customer asked for my number. When I declined, he made a huge scene, shouting and scaring other customers. He tipped me seven cents. FML

I agree, your life sucks 27 449

You deserved it 2 595

Adam5858 17

Monday 9 June 2014 20:15

Well atleast you are nice enough to apologise

noisyboy4000 23

Monday 9 June 2014 20:15

Sometimes you just can't win

Comments

Adam5858 17

Monday 9 June 2014 20:15

Well atleast you are nice enough to apologise

ironmany_fml 23

Monday 9 June 2014 20:27

or maybe just a Canadian

Adam5858 17

Monday 9 June 2014 20:34

Maybe

underthesea12 24

Monday 9 June 2014 20:54

Never apologize

WinterBlue42 22

Monday 9 June 2014 21:08

When you work any type of customer service job, you are required to apologize for anything, and everything. :P

pjsr 32

Monday 9 June 2014 22:00

I'm sorry, OP! Oops, sorry for apologizing - my bad! No, I'm sorry, it's actually not 'my bad', but still I'm sorry. Sorry about that!

Respect101 17

Tuesday 10 June 2014 1:14

Whoever down voted #27 is not very smart, in the customer service field, you could possibly lose your job if you don't apologize and fix a mistake whether it was your mistake or not. It may suck, but it's the rules.

sythe511 28

Monday 9 June 2014 20:15

compulsive apology?

coried91 28

Monday 9 June 2014 20:34

I'm like that now ever since my ex would get on my case about not saying it enough. Now I say it way too much but it's just out of habit. I can sympathize with OP if that's why she said it again even though that's what pissed the person off.

Demig0d6 14

Monday 9 June 2014 23:02

Sorry, op

Hiimhaileypotter 52

Tuesday 10 June 2014 2:07

I'm like this... Is compulsive apology actually a real thing? Because I apologize constantly. I'd like to stop, it's rather annoying...

kuzzy00 22

Tuesday 10 June 2014 2:16

I feel OP's pain. Working at a call centre usually involves "empathy and ownership" What OP is doing is: 1) Empathising for the other colleagues mistake and the burden it had on the customer... 2) Owning the situation and making it his own... This is all very common practise. If he told the customer "my colleague is an idiot" the customer feels like the rep is white-knighting and arrogant. It also makes the rep's branding in a corporate environment dampened by not "behaving like a team"

noisyboy4000 23

Monday 9 June 2014 20:15

Sometimes you just can't win

JJ_86 22

Monday 9 June 2014 23:04

Some customers are such a bitch. But hey, **** their life for having to vent off the anger to people whom they know won't talk back because of restraints.