By apologetic - 09/06/2014 14:27 - United States - Latonia
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Well atleast you are nice enough to apologise
or maybe just a Canadian
Maybe
Never apologize
I'm sorry, OP! Oops, sorry for apologizing - my bad! No, I'm sorry, it's actually not 'my bad', but still I'm sorry. Sorry about that!
compulsive apology?
I'm like that now ever since my ex would get on my case about not saying it enough. Now I say it way too much but it's just out of habit. I can sympathize with OP if that's why she said it again even though that's what pissed the person off.
I feel OP's pain. Working at a call centre usually involves "empathy and ownership" What OP is doing is: 1) Empathising for the other colleagues mistake and the burden it had on the customer... 2) Owning the situation and making it his own... This is all very common practise. If he told the customer "my colleague is an idiot" the customer feels like the rep is white-knighting and arrogant. It also makes the rep's branding in a corporate environment dampened by not "behaving like a team"
Sometimes you just can't win
Some customers are such a bitch. But hey, **** their life for having to vent off the anger to people whom they know won't talk back because of restraints.
Hey not your fault. He needs to get the stick out of his ass.
sorry eh?
If you're implying he's Canadian, he's from the US.
Don't you just love working with people!
Just ignore him. Some people don't know what they want or how to treat people to get it.
Since she has to answer phones, ignoring him wouldn't be the best idea.
I mean ignore the rude comments he made not the customer himself.
Were you standing between two of your ex-boyfriends, by any chances?
OP was the person at the desk not the person standing in line.
Keywords

Well atleast you are nice enough to apologise
Sometimes you just can't win