Today, I got yelled at by a customer while working at a bank call center. He was furious I apologized for a mistake that someone else had made. I again apologized for apologizing. FML
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By
Adam5858
| 17
Well atleast you are nice enough to apologise
By
noisyboy4000
| 23
Sometimes you just can't win
COMMENTS
By
Adam5858
| 17
Well atleast you are nice enough to apologise
Reply
ironmany_fml
| 23
or maybe just a Canadian
Reply
Adam5858
| 17
Maybe
Reply
underthesea12
| 24
Never apologize
Reply
WinterBlue42
| 22
When you work any type of customer service job, you are required to apologize for anything, and everything. :P
Reply
pjsr
| 32
I'm sorry, OP!
Oops, sorry for apologizing - my bad!
No, I'm sorry, it's actually not 'my bad', but still I'm sorry.
Sorry about that!
Oops, sorry for apologizing - my bad!
No, I'm sorry, it's actually not 'my bad', but still I'm sorry.
Sorry about that!
Reply
Respect101
| 17
Whoever down voted #27 is not very smart, in the customer service field, you could possibly lose your job if you don't apologize and fix a mistake whether it was your mistake or not. It may suck, but it's the rules.
By
sythe511
| 28
compulsive apology?
Reply
coried91
| 28
I'm like that now ever since my ex would get on my case about not saying it enough. Now I say it way too much but it's just out of habit. I can sympathize with OP if that's why she said it again even though that's what pissed the person off.
Reply
Demig0d6
| 14
Sorry, op
Reply
Hiimhaileypotter
| 52
I'm like this... Is compulsive apology actually a real thing? Because I apologize constantly. I'd like to stop, it's rather annoying...
Reply
kuzzy00
| 22
I feel OP's pain.
Working at a call centre usually involves "empathy and ownership"
What OP is doing is:
1) Empathising for the other colleagues mistake and the burden it had on the customer...
2) Owning the situation and making it his own...
This is all very common practise.
If he told the customer "my colleague is an idiot" the customer feels like the rep is white-knighting and arrogant.
It also makes the rep's branding in a corporate environment dampened by not "behaving like a team"
Working at a call centre usually involves "empathy and ownership"
What OP is doing is:
1) Empathising for the other colleagues mistake and the burden it had on the customer...
2) Owning the situation and making it his own...
This is all very common practise.
If he told the customer "my colleague is an idiot" the customer feels like the rep is white-knighting and arrogant.
It also makes the rep's branding in a corporate environment dampened by not "behaving like a team"
By
noisyboy4000
| 23
Sometimes you just can't win
Reply
JJ_86
| 22
Some customers are such a bitch.
But hey, fuck their life for having to vent off the anger to people whom they know won't talk back because of restraints.
But hey, fuck their life for having to vent off the anger to people whom they know won't talk back because of restraints.
By
slayertack
| 19
Hey not your fault. He needs to get the stick out of his ass.
By
Zestus
| 19
sorry eh?
Reply
ryanthecheeseguy
| 18
If you're implying he's Canadian, he's from the US.
By
SystemofaBlink41
| 27
Judging from how furious he got from you saying sorry once, he must've physically exploded on the last one, huh?
By
JellyBalls
| 18
Why so furious?
By
noobienick
| 19
Don't you just love working with people!
Reply
noobienick
| 19
?*
By
m1e0l
| 12
Just ignore him. Some people don't know what they want or how to treat people to get it.
Reply
DomiLove
| 26
Since she has to answer phones, ignoring him wouldn't be the best idea.
Reply
m1e0l
| 12
I mean ignore the rude comments he made not the customer himself.
By
enddmd
| 27
Were you standing between two of your ex-boyfriends, by any chances?
Reply
AlwaysWatching
| 27
OP was the person at the desk not the person standing in line.