I'd love to do that, but somehow I doubt they'll let me. Starbucks is ridiculous with all their rules and standards. But oh well. At least because of this you know it's super sanitary.

Then I bet she would have yelled at her to get a hearing aid if she works with customers. You can't win with people.

I'm severely hard of hearing and wear hearing aids. When this happened to me at my job last summer I had a few people say that they shouldn't let a 'deaf retard' work there. Some people are just going to be rude assholes no matter what, regardless of where you work.

That is so inhuman. Such a shame this is the world we live in.

I'm hard of hearing and people still won't speak up when I ask.

That's what a lot of retail policy will have you believe, and in many respects if that is company policy, you need to abide by it. There's no point in stating "the customer is always right" though. You go home at the end of the day, and you know in your heart that the customer was a dick. Repeating "the customer is always right" ritualises it and empowers rude people to use it as a valid excuse for their rudeness. The customer is often wrong.

The customer is NOT always right

I get yelled at by MY boos ALL the time.