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By bonedregardless - / Tuesday 15 September 2009 23:39 / United States
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The boss has the pretense of enforcing the rules when really, this shows he actually doesn't care about the rules themselves. According to Webster-Hypocrite: a person who acts in contradiction to his or her stated beliefs or feelings

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Most businesses don't really care about photocopied coupons. They'd rather give you a discount than lose your business. Borders, for example, e-mails you coupons, and you can print them out as much as you want. You just can't use two or more at the same time.

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I learned a long, long time ago that the customer is usually NOT right. The saying should have been, "You will never win an argument with a customer." Much more useful and true.

That sucks, but this is definately something you need to confront your boss about. Don't be a jerk or a smart-ass, be civil about it, and just calmly explain what happened both situations, but don't just keep your mouth shut about it. If your boss doesn't fix it, then consider looking for a new job.

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I agree. Ask your boss for a five minute meeting and ask what the procedure is when faced with photocopied coupons. As an employee you have a right to know what to do. Act civil and concerned, saying you want to do the right thing. It will probably make you look like a quality employee. But, if the boss refuses or is a dick about it, I say look for a new job.

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this. and if your boss won't listen, go to HR. if store policy is not to accept photocopied coupons, the manager had no right to write you up for refusing them the first time. by writing you up for refusing them, he told you to accept them; he can't just turn around and write you up for accepting them the next time in order to comply with policy. sounds like that manager just doesn't have a spine and refuses to stand up and tell a customer "no." it's not "inadequate customer service" to enforce policy.

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