By bonedregardless - 15/09/2009 23:39 - United States
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Lmao. I'm loving the OP's username: bonedregardless. That is bullshit. I hate that whole double standard that comes with "the customer is always right!"
That sucks, but this is definately something you need to confront your boss about. Don't be a jerk or a smart-ass, be civil about it, and just calmly explain what happened both situations, but don't just keep your mouth shut about it. If your boss doesn't fix it, then consider looking for a new job.
I agree. Ask your boss for a five minute meeting and ask what the procedure is when faced with photocopied coupons. As an employee you have a right to know what to do. Act civil and concerned, saying you want to do the right thing. It will probably make you look like a quality employee. But, if the boss refuses or is a dick about it, I say look for a new job.
this. and if your boss won't listen, go to HR. if store policy is not to accept photocopied coupons, the manager had no right to write you up for refusing them the first time. by writing you up for refusing them, he told you to accept them; he can't just turn around and write you up for accepting them the next time in order to comply with policy. sounds like that manager just doesn't have a spine and refuses to stand up and tell a customer "no." it's not "inadequate customer service" to enforce policy.