By Anonymous - 17/04/2015 19:50 - Argentina

Today, my boss showed me a two-page letter from a customer, complaining about me because I couldn't honor a coupon that expired in 2009. He agreed that I did the right thing by refusing it, but said it would be a black mark on my record anyway due to the complaint. FML
I agree, your life sucks 31 293
You deserved it 1 935

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In these situations, you'll never win. Damned if you do, damned if you don't! Sorry OP.

This is why I do not work in the retail industry.

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In these situations, you'll never win. Damned if you do, damned if you don't! Sorry OP.

Best to pass a situation like that on to a manager if you can.

I think I would be tempted to just validate any coupons from now on. That way you don't get complaints, which are the black marks, and hopefully no one notices the date on the coupon. (This only works on my assumption that no one goes and checks all the coupons or something, and that you are the last stop for them). I'd also tell the manager how unfair it is you're getting black marked for doing your job properly and ask for a policy change. I don't know if you're unionized or have HR or someone higher to go to, but I'd really be trying for a policy change seeing as it's stupid and I bet every employer would also want the change. Policy should be changed to complaints only giving a black mark if there's proof or reasonable grounds to the complaint.

Look, I work in the fast food business as well, and this type of thing has happened to me. You just need to remember that it isn't your fault, but the customers

Yeah, but it's still a complaint on *your* record. It can be waved off if it's a complaint in person, but if it's filled out online, you're fucked, because it's straight to regional/district manager.

So basically, screwed either way.

Why I hated working in customer service.

Agreed! I had a table of loud mouthed twits, when one of them accidentally took the others meal the woman lost her shit at me, I politely explained what happened and told her i would get my manager..... Apparently she lost her shit on my manager about what a rude bitch I was and how I blamed it all on them. Manager and I had a good bitch session about how horrible she was but I still had to be given a "verbal warning" because of the complaint

This is why I do not work in the retail industry.

That's why it sucks to work retail..

Gotta love working for people with half your intelligence. PS- Two pages for a fucking coupon? Come on...

Your answer: No The correct answer: No Result: you are still incorrect,minus 10marks

So what would have happened if you did honour it? But yeah, that sucks

If he had honored it then his boss would have complained and put it on his record anyway.

These are the kinda customers that make the service industry hell sometimes