By Anonymous
Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML
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By  honestjane  |  22

I have no idea why anyone thinks it's ok to reward bad behavior. By giving people like that whatever they want just because they're rude and pitch a fit makes the world a worse place.

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  DanielleinDC  |  32

I've worked in retail and in restaurants. You'd be surprised at how abusive people can be. I once had a guy throw a tea cup because I had trouble getting the water hot enough for his tea.

By  DanielleinDC  |  32

This is why "the customer is always right" trope needs to die. You just do not spit in someone's face. Ever. If your manager saw the whole thing, s/he had to know that you were offering to find someone to help and that she assaulted you. Any manager who is okay with customers abusing his/her employees is a bad manager. I hope you can find a better job quickly.

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  yeongji  |  31

Not just the manager, but it can be the entire corporation. I work in the frontline of healthcare and we are abused, physically and verbally, on a daily basis. However, there have been times where after an attack, management makes us apologize to patients/visitors because "they are always right" - as in, we deserve the abuse.