By Anonymous - 31/03/2018 15:00
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Have you ever worked retail? I’ve been in a supermarket for 30 years and I’ve seen worse.
This is why "the customer is always right" trope needs to die. You just do not spit in someone's face. Ever. If your manager saw the whole thing, s/he had to know that you were offering to find someone to help and that she assaulted you. Any manager who is okay with customers abusing his/her employees is a bad manager. I hope you can find a better job quickly.
Not just the manager, but it can be the entire corporation. I work in the frontline of healthcare and we are abused, physically and verbally, on a daily basis. However, there have been times where after an attack, management makes us apologize to patients/visitors because "they are always right" - as in, we deserve the abuse.