Reminds me of my job at a call centre. They got shomi for free with their subscription and then shomi just kinda shut itself down, nothing we had to do with it. And we got countless customers calling in saying that they deserve to be compensated for it being closed down. Sorry, we're not giving you a credit for a service you never paid for. Which they somehow never seem to understand. I feel your pain op.

Don't worry OP, some people are just thick beyond repair.

Take back the item and offer her a store credit to choose any other free sample she wants. Sometimes the best way to deal with stupidity is not to fight it, but to roll with it.

Customers are great aren't they

Draw a picture of "money," whatever denomination and hand it over.

A month of working retail should be mandatory. Hopefully it would thin out twit-headed customers like these.

Yup, the customer isn't always right -- often they're an arsehole!

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I think everyone should work in a service industry for at least a year after high school. This country would be a much nicer place.

I also read customerssuck.com for some really outrageous stuff.