FML : Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML

By WellFineThen - / Friday 14 April 2017 06:53 / United States - Cedar Falls

Work

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By rorex | 25

#7440242 - Monday 17 April 2017 12:14

Reminds me of my job at a call centre. They got shomi for free with their subscription and then shomi just kinda shut itself down, nothing we had to do with it. And we got countless customers calling in saying that they deserve to be compensated for it being closed down. Sorry, we're not giving you a credit for a service you never paid for. Which they somehow never seem to understand. I feel your pain op.

By RichardPencil | 21

#7440323 - Monday 17 April 2017 04:01

Take back the item and offer her a store credit to choose any other free sample she wants. Sometimes the best way to deal with stupidity is not to fight it, but to roll with it.

Comments

By rorex | 25

#7440242 - Monday 17 April 2017 12:14

By CsHx | 14

#7440314 - Monday 17 April 2017 03:46

Don't worry OP, some people are just thick beyond repair.

By RichardPencil | 21

#7440323 - Monday 17 April 2017 04:01

Take back the item and offer her a store credit to choose any other free sample she wants. Sometimes the best way to deal with stupidity is not to fight it, but to roll with it.

WeirdUS | 16

#7440557 - Tuesday 18 April 2017 01:39

Sounds good at the time, but reenforcing the customers bad behavior is not the way to go.

RichardPencil | 21

#7440571 - Tuesday 18 April 2017 03:38

This is one area where would not stick my neck out to call out bad behavior

GoddessMadoka | 11

#7440602 - Tuesday 18 April 2017 07:37

Yeaaaah, no. This reinforces their behavior and causes them to come back and try it all the time, at your store and at other stores because "Well ____ at ____ store let me do it, so you have to let me!" Source: Worked retail for 6 years.

RichardPencil | 21

#7440616 - Tuesday 18 April 2017 08:03

Did your confrontations with customers advance your career?

Viewerv | 2

#7441128 - Wednesday 19 April 2017 12:15

Most stores have rules about refunds. I would start docking your pay if you started costing me money by handing out unnecessary store credit.

RichardPencil | 21

#7441133 - Wednesday 19 April 2017 12:24

I was offering the irate customer store credit to get another free item. Free items cost nothing so you have no basis from which to dock my pay. It's just a charade to allow the idiot customer feel "cared for."

By cdgrayson | 16

#7440389 - Monday 17 April 2017 07:13

Customers are great aren't they

By Exaspera | 53

#7440421 - Monday 17 April 2017 08:17

Draw a picture of "money," whatever denomination and hand it over.

By paskievitchjack | 23

#7440453 - Monday 17 April 2017 09:39

A month of working retail should be mandatory. Hopefully it would thin out twit-headed customers like these.

WeirdUS | 16

#7440556 - Tuesday 18 April 2017 01:37

I'd say at least 2 months during the rush hour. I figure working at the busiest time of the night would drive the point home better especially after doing it for 2 months.