Today, at work, a woman screamed at me and called me a bitch because I refused to refund something we give away for free. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, at work, I refused a customer a refund because there was nothing wrong with the item, and she didn't have the packaging. I then watched as she and her son rummaged through a public bin for the packaging. When I refused her again, she called me a "fucking idiot". FML
Today, at work, a woman demanded a refund for a video game. She had no receipt, so due to company policy, I couldn't refund her. She reacted by loudly accusing me of being racist, then yelled that she'd see me in court as she finally stormed out. FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, I was working at a carnival. I was on the ticket booth, and middle-aged lady came up asking for a refund for $50 worth of tickets she didn’t use. However, there are signs saying I can’t give out refunds. She spent 10 minutes yelling at me to give her a refund. FML
Today, as I was working at a bakery, a woman stormed in, cut in front of the line, and began yelling at me. She claimed I didn't give her a sandwich earlier and demanded a refund. She got the refund out of my paycheck, and as she was leaving she muttered, "Ha, works every time." FML
Today, at work I was trying to be nice and give a customer a discount because she was having trouble finding money to pay for her food. Everybody behind her then demanded a discount as well. FML
Today, a customer asked a question I couldn’t answer. I asked if she would wait while I consulted someone else, but she spat in my face and stormed off. My manager saw, wrote me up for refusing to help, and gave the woman a gift card for her troubles. FML
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Top comments
rorex 26
Reminds me of my job at a call centre. They got shomi for free with their subscription and then shomi just kinda shut itself down, nothing we had to do with it. And we got countless customers calling in saying that they deserve to be compensated for it being closed down. Sorry, we're not giving you a credit for a service you never paid for. Which they somehow never seem to understand. I feel your pain op.
RichardPencil 32
Take back the item and offer her a store credit to choose any other free sample she wants. Sometimes the best way to deal with stupidity is not to fight it, but to roll with it.
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Comments (20)
rorex 26
Reminds me of my job at a call centre. They got shomi for free with their subscription and then shomi just kinda shut itself down, nothing we had to do with it. And we got countless customers calling in saying that they deserve to be compensated for it being closed down. Sorry, we're not giving you a credit for a service you never paid for. Which they somehow never seem to understand. I feel your pain op.
CsHx 16
Don't worry OP, some people are just thick beyond repair.
RichardPencil 32
Take back the item and offer her a store credit to choose any other free sample she wants. Sometimes the best way to deal with stupidity is not to fight it, but to roll with it.
WeirdUS 30
Sounds good at the time, but reenforcing the customers bad behavior is not the way to go.
RichardPencil 32
This is one area where would not stick my neck out to call out bad behavior
GoddessMadoka 12
Yeaaaah, no. This reinforces their behavior and causes them to come back and try it all the time, at your store and at other stores because "Well ____ at ____ store let me do it, so you have to let me!" Source: Worked retail for 6 years.
RichardPencil 32
Did your confrontations with customers advance your career?
Viewerv 2
Most stores have rules about refunds. I would start docking your pay if you started costing me money by handing out unnecessary store credit.
RichardPencil 32
I was offering the irate customer store credit to get another free item. Free items cost nothing so you have no basis from which to dock my pay. It's just a charade to allow the idiot customer feel "cared for."
core01 30
Viewerv is the epitome of management. Finds fault with an idea he didn't comprehend.
cdgrayson 21
Customers are great aren't they
Exaspera 55
Draw a picture of "money," whatever denomination and hand it over.
paskievitchjack 23
A month of working retail should be mandatory. Hopefully it would thin out twit-headed customers like these.
WeirdUS 30
I'd say at least 2 months during the rush hour. I figure working at the busiest time of the night would drive the point home better especially after doing it for 2 months.
talaswolf 20
I'm a cashier in retail and I think they should have to work during the Christmas season when it is the worst and people are the rudest!
Cyberpope 3
Yup, the customer isn't always right -- often they're an arsehole!
Enchiladattack 12
Every post on NotAlwaysRight in a nutshell
Exaspera 55
I think everyone should work in a service industry for at least a year after high school. This country would be a much nicer place.
Exaspera 55
I also read customerssuck.com for some really outrageous stuff.