that's besides the point

#11, that isn't the point. If she wanted hot fries, then she should've just gone inside a politely asked if she could have some ones instead going back through the drive-thru, and throwing the fries at OP.

But it IS a point. While op didn't deserve them thrown at her, she shouldn't have to go back and complain to get what she ordered in the first place. Cold food isn't acceptable.

yeah but if OP is working the drivethrough and not the one cooking the fries than she isnt liable for the cold fries. And there are more civil ways to go about the fries than throwing them at someone.

No one is saying the OP should have been treated that way but is it too much to ask for food to be served the correct way the first time? The person at the window is in charge of making sure everything in the bags are correct. You can even look at the fries and know right away if they're old and stale. And just so everyone knows, I'm in the service industry. So I know both sides. I just make sure everything comes out right so there's no room to complain on my part. And btw if my food isn't correct, I shouldn't have to then leave my car and go inside. I should be able to ask though that same drive thru if I chose to.

I'm sorry. But if you're the last person in the assembly chain before the food goes to the customer then you are definitely responsible for the fries being cold. If something isn't up to snuff and you pass it out the window to the customer, that's your responsibility. That's /exactly/ your responsibility. The guy at the window is responsible for getting my hamburger in it's sealed box and putting it in the bag. And picking up the fries from the fry station and bagging those as well. If the cardboard container isn't reasonably warm, then it's the drive thru operator's responsibility to fix it before it lands in the customer's lap. Seriously. Otherwise the thought process works out to something like: Hey, these fries aren't warm. I should just shove them in the bag anyway and hope that guy doesn't come back to complain. It's not like he can get a good look at my face since I'm backlit in the drive thru. Sure things get ****** up from time to time. But based on my experience, McD's should have gotten my none-too-difficult orders right the first time at least once by accident by now. Ok, that's an exxageration. But at least a third of the time, they mess up my order in some way. And that number goes up to at least half when I'm dealing with the drive thru, and it goes up again when it's the late night shift. I'm just fed up with dropping ten bucks on a meal and not getting what I explicitely ordered the first time. And what I ordered is very often itemized on the receipt in the bag.

It is mcdonalds after all, if you want decent food than go somewhere else. and if you notice not always does the window person actually put the food in the bag. A lot of times other workers will come up and put food in it than hand it off to the person working in the window.

$10 for a meal can get you a better meal somewhere else

Ten bucks can buy a much better meal, yes. But not here if its after midnight. McD's is the only thing that's reliably open after midnight where I live. Some nights, BK is open until 2 or so, but not every night. McD's is just flat out 24 hours. When I work a 15 or 16 hour day with another one right behind it, McD's is pretty much the only option. The time it would take to make something for myself at home comes directly out of the time that's allotted for sleep.

I have to agree. Maybe she went about it the wrong way but sometimes you can sit in the drive through for over 10 min then after you leave you have cold stale fries. Then what? I now check everything from ANY restaurants before I leave the drive through or the cash just in case.

Not always, I work at a Wendy's drive thru, and I'm not allowe to touch the food as I've been handling money, which tends to be dirty, I do my best for my customers but as a cashier I can't do much, if your fries are cold I'll get you fresh ones, have them cooked up then and there, and refund them.

#12, WTF KIND OF PROFILE PICTURE IS THAT!?!?!? Are you trying to put your contacts in or what?!?!?

Cold McDonalds fries? Have you tried them cold?...

If cold fries were good, then they wouldn't fry them in the first place

I have actually.

Maybe if you like the taste of packing peanuts

Microwaved McDonalds fries turn into packing peanuts.

Who's to say she's heading home with them and not eating on the go? Even if she was going home, maybe she doesn't have a microwave, I don't. Either way, they shouldn't be serving food that's been sat there long enough since being cooked that they're luke warm at best. Besides, microwave re heated food tastes disgusting, especially when it's re heated fast food.

Microwaved fries are nasty. The customer should have gotten fresh fries. That's what she paid for.

Backfires a bit though if you don't like them without salt on.

Ask for the salt packages on the side, or carry some extra salt with you :).

around here you can just request them right from the fryer, and they will do it.. without needing to lie

Yes but even then they still come cold. By requesting them without salt they have to make a new batch because they automatically add salt to the fries when they come out. And its a harmless lie, nobody is going to die over requesting french fries with no salt to get fresh ones.

Around here they've caught on to that trick. They keep a batch of unsalted fries cooked during the busy times and the lazy times. If you ask for fries with no salt they just give you those.

not here, they only have one place to keep the fries on once they are cooked.

Yup done that and it's amazing ?