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Add a comment - Reply to : #
No matter the position, you should always try your best with customers. A simple and courteous apology would've sufficed, but through joking that way, you opened yourself up to that remark. Professionalism goes a long way.
I work at a job that requires me to be upbeat and joking and a fun person, so saying something like "it's my first day" in a joking manner would be something I would say if I did something like that. Not every job is a serious "high end" restaurant job. You're allowed to joke around with the customer while being professional, and that's what OP was trying to do but got shot down.
I don't understand what op was hoping she would say. If he told her it was his first day why wouldn't she believe that? Especially seeing as he didn't know the sale properly. She's not thinking an assistant manager won't know the sales. I think this is a ydi. He made the joke (that she would obviously think he was serious about) and got a comment back. He opened himself up to that.
I hate customers who are so inconsiderate and expect everyone to be perfect.
If you were in the restaurant industry and worked as a server then the "it's my first day" would have worked because people feel bad and will most times tip more.
The fact that you're assistant manager and don't know these things is kind of your own fault.
I really don't get why you think lying is the same as joking. You made a mistake, which happens, but own it.
I think you mean, "assistant TO the manager." please don't mix the two up. it's important.
I hate asshole customers but I hate smart ass retail employees more.
I don't think that meets the criteria to be considered a smart ass. You sound like one of "those" customers. You do realize most places are training their employees to be upbeat and fun, making jokes and actually talking to the customer right? The reason is most people like it. Having fun with other human beings is enjoyable to most people, and service employees are human, not generic service robots.
Contrary to popular opinion, customers are rarely right. Do your best to help them out, sure, but at the end of the day you should never forget that nine times outta ten, you know best...
For some reason people take the term "the customer is always right" literally. No. It means that even if the customer is wrong, you should still find a compromise to help them or just fix the problem without arguing or incident. Like if a customer ordered food from a restaurant and ordered wrong or forgot to specify something, and the food they got wasn't quite what they wanted (wanted extra pickles or add some sauce to their burger or something and didn't get it because they forgot to actually tell the person taking their order) and come back to complain, just fix their food. It's not worth the possible loss of customers, especially if they told their friends and family, they told theirs, it happened again to one of those people and it reinforced the honesty of the story they heard so they told their friends, ect. In short it means the customer pays 100% of your paycheck so just apologize and make it right.