By disconnected - 23/09/2014 20:19 - Brazil - Santa Maria
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Well if they damaged the router by reseting it there would be a bit of trouble...not that would happen...unless they don't know what they are doing
why were you waiting for someone else to fix it? could've been solved a lot sooner.
You don't have someone internal or an IT services company that helps support your business? Or maybe everyone just wanted an excuse to not do any work.