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Maybe you should try turning it off and back on again. Oh, just kidding. Your boss sounds like an unreasonable person.
Having worked in tech care, that's actually the first step all the time because what happens if you've left your computer/mobile on for a long time is as new connections are made to the network, your connection slowly filters down the list, and restarting brings you back up to the top, ie. better connection.
Yeah, working IT we hear that a lot. "Heh -- just so you know, I already turned it on and off, hah!" What we hear from the same people, almost as often, is "huh -- well, it seems all right now. I guess it fixed itself" when we remote-restart their machines. We usually come up with some BS reason why we're executing the restart, since it's never worth it to say "but I can see your uptime, and your computer's been on since 9 this morning."
Most tech support personnel think like that because a simple reset is usually the problem. If you know the problem, why don't you just fix it yourself?
As others have said, OP may just not be able to do it themselves because of not having permission. Another thing that may be a set back is they don't know HOW to fix it exactly. There's many times where you know the problem, and you know where to go, but not how to get there. It's kind of confusing to explain. Hopefully that makes sense to someone. lol
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If it's such a simple fix, do it yourself. Otherwise, go through the motions of tech support and eventually they might get you to the source of the problem and help you through it.
Yes, actually, and they've always made me go through all the baby steps of turning it off and on, checking to make sure my wifi is turned on, etc., and then we generally get to the source of the problem once they've ascertained it's not something braindead simple. It takes a while is all.
The Boss doesn't care about things like that! IT is like the weather, you just have put up with it.