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Perhaps they're not really Apple Geniuses, but rather the meme kind.
Incoming apple vs google comment. Please keep the debate in this replies to my comment I know I personnaly do not want to see a million individual comments about it.
Interesting, since google and apple are now rival companies. Anyway I hope you figure it out Op
They don't at least have a tech support network they could direct you to? Or a team that does repairs on faulty devices? I mean... it's Apple. I would definitely try to contact a corporate help number to get a better solution and complain about their "advice." Even if they tried their best to help you and failed, they surely have better resources to look to than Google.
Google will get to the core of the problem. It probably stems from an Apple hardware issue. Those geniuses don't really have very thick skin if they're giving up on your issue. I'd say go ahead and proseed with trying to google the issue and see where you get.
I like apple, and I am particularly fond of their customer service (compared to that of other companies, it isn't so bad) but I think all employes should be band from using the phrase "google it" if I wanted to google it I I would have, I don't need the permission of a glorified sales person. It's a stupid response, you either know how to help me with my problem or you don't, and if you don't, than maybe you should consider a different job.
To be honest, I work in a position similar to this and sometimes people just have unrealistic expectations. "They come in and say my phone is a piece of $&!?. Tell me what's wrong with it." There are so many different things that can happen to a phone and they expect us to know every little thing about all of them. That expectation is not fair. I consider myself a bright individual with a bachelors degree and I'm working on a masters but here is my rant. 1. We are not the engineers of these devices. We know basic trouble shooting steps to fix things and honestly use google if we encounter something we haven't seen before because new things pop up everyday and to insinuate that we should look for another line of work because we sometimes have to rely on someone else's experience to fix yours is stupid. 2. People come in and ask us about the littlest and most fickle things that you can imagine like why does this app crash when I open it and it's not even every time. It could be like twice a month and all they have to do is turn the phone off and back on again and it starts working. 3. People lie up and down about what they've done with their phones. They'll tell us they never got the phone wet. Meanwhile, we can see water under the screen and the back of the phone is wet under the battery. I guess what this glorified salesperson is saying is I'm sorry if we have to rely on google from time to time in an industry that is constantly changing to try and figure out something from someone else's experience and I'm sorry, sometimes you are just asking us to do the impossible. We are not software developers or technicians. If we were, we would not be working in the retail stores. If your app crashes, contact the developer of the app. That's why they give you the option to email the developer. If your phone stopped working after you dropped it and you want to know why it won't turn on, I don't know. Something is broken but I can't tell you what or how to fix it. I can help you replace it.
That's actually a pretty good argument, I kind of feel bad now. I can honestly say that the issue I have is not with the majority. Most of the sales people and techs are pretty helpful, but I have had a few experiences where they were seriously not even trying, and just pushed me to google immediately. Unfortunately this has happened on multiple occasions. Also I'm kind of a hypocrite, I have applied for more than one position as a "glorified sales person" it just sounded good in my head so I said it.