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Perhaps they're not really Apple Geniuses, but rather the meme kind.

Interesting, since google and apple are now rival companies. Anyway I hope you figure it out Op

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Perhaps they're not really Apple Geniuses, but rather the meme kind.

I guess this is one of those times where you can either see that as good advice or bad.. But hell, Google surely knows everything.

Google knows everything, even if it's wrong, it knows.

Maybe you should get the dog from the other fml to fix it

mpsteve: By jumping on the table and freaking out? Sorry, we only need 1 Tom Cruise on this planet.

Apple removed google maps and YouTube from iOS 6, I just heard they are searching the geniuses using Tom Tom maps to sack them. Still searching....

Anyone who walks into an Apple store and expects the $14/hr high school kid to be an actual "genius" is just as much of a "genius".

It's fairly easy to diagnose problems with google and youtube. It's probably more reliable as well.

I spy an imposter.

This reminds me of the episode of southpark lmao, the apple geniuses and their holy ritual xD

Incoming apple vs google comment. Please keep the debate in this replies to my comment I know I personnaly do not want to see a million individual comments about it.

Prevent Apple vs. Google comments by suggesting that people post Apple vs. Google comments in reply to the second post so it's practically the first thing they see on the page.... Do you work at the Apple store? Because you sound like a real genius.

11 I want them to post it here instead of making a whole new thing, least if people read the title to mine and do not want to read them. They can avoid it.

Alan I honestly don't mean to sound like that. I just personnaly thought it would be easier this way. I'm sorry.

I google everything on my iPhone. Does that count?

Well that was a fail xD

He is comment king because his picture is a fluffy kitty

44 - That's a dog.

48 Wrong. The words got cut off, but it said my mom was a bear and my daddy was a very brave doggy. so its a "dear"

I do have my moments of control freaking but mainly about my stuff. Such as phone, laptop, tv.

Notice none of these comments are about Apple vs google...

Yeah, he got side tracked about his own rules. And spelled personally wrong a few times.

Apple sucks, droid rules happy? My autocorrect puts it as personnaly.

I didn't even know there was an apple vs. google war ? I thought it was google vs. bing?

Ios vs droid pretty much.

96 just because you blame it on auto correct doesnt make you less wrong, you should have been intelligent enough to see that it was wrong. Also, your pic is a DOG, stupid meme pic writhing wouldn't change that fact.

This thread fails.

Well I think everyone needs to calm to fuck down about how much they hate other people's phon....*looks around at everyone staring at him and not arguing and just backs out of the room slowly*

Interesting, since google and apple are now rival companies. Anyway I hope you figure it out Op

What else were they gonna say? Bing it? Please.

#21 reminds me of when Microsoft tried to market Bing by paying the cast of Gossip Girl to say 'Bing It!' as opposed to 'Google It' which received quite a lot of backlash and was at the centre of controversy for weeks.

Steve's rolling in his grave.....

I say, fly down to Japan where the 14 year old boys and girls are and ask for assistance! They are the ones who assemble them for 25 cents an hour. :D

Assembling and being able to fix an electronic device are two separate ideas.

I second it, I think it's Foxconn from China. And a employees there can't afford a iPhone

I've heard Japan too but I could be wrong

That sucks OP, I hope your warranty covers the damages. If not, googling it might actually help you. Millions of people have iPhones, someone out there is bound to have had the same problem as you and posted about it online. Best of luck to you.

You sure you were being helped by an actual Apple genius, and not the "genius" dog in the next FML?

See comment 58 for reply.

The moral of the FML is to google first before asking for somebody's help

Or ask.com they answer questions.

They don't at least have a tech support network they could direct you to? Or a team that does repairs on faulty devices? I mean... it's Apple. I would definitely try to contact a corporate help number to get a better solution and complain about their "advice." Even if they tried their best to help you and failed, they surely have better resources to look to than Google.

I'm sure the genius googled it for him to fix the problem, at least I would hope so. He didn't say, " then he told me to google it."

Google will get to the core of the problem. It probably stems from an Apple hardware issue. Those geniuses don't really have very thick skin if they're giving up on your issue. I'd say go ahead and proseed with trying to google the issue and see where you get.

Sorry for all the fruity puns. I know they won't apeel to everyone.

Don't worry OP they are just as dumb in chicago so you're not alone...

I like apple, and I am particularly fond of their customer service (compared to that of other companies, it isn't so bad) but I think all employes should be band from using the phrase "google it" if I wanted to google it I I would have, I don't need the permission of a glorified sales person. It's a stupid response, you either know how to help me with my problem or you don't, and if you don't, than maybe you should consider a different job.

That's what you took from my rant? You need help.

To be honest, I work in a position similar to this and sometimes people just have unrealistic expectations. "They come in and say my phone is a piece of $&!?. Tell me what's wrong with it." There are so many different things that can happen to a phone and they expect us to know every little thing about all of them. That expectation is not fair. I consider myself a bright individual with a bachelors degree and I'm working on a masters but here is my rant. 1. We are not the engineers of these devices. We know basic trouble shooting steps to fix things and honestly use google if we encounter something we haven't seen before because new things pop up everyday and to insinuate that we should look for another line of work because we sometimes have to rely on someone else's experience to fix yours is stupid. 2. People come in and ask us about the littlest and most fickle things that you can imagine like why does this app crash when I open it and it's not even every time. It could be like twice a month and all they have to do is turn the phone off and back on again and it starts working. 3. People lie up and down about what they've done with their phones. They'll tell us they never got the phone wet. Meanwhile, we can see water under the screen and the back of the phone is wet under the battery. I guess what this glorified salesperson is saying is I'm sorry if we have to rely on google from time to time in an industry that is constantly changing to try and figure out something from someone else's experience and I'm sorry, sometimes you are just asking us to do the impossible. We are not software developers or technicians. If we were, we would not be working in the retail stores. If your app crashes, contact the developer of the app. That's why they give you the option to email the developer. If your phone stopped working after you dropped it and you want to know why it won't turn on, I don't know. Something is broken but I can't tell you what or how to fix it. I can help you replace it.

That's actually a pretty good argument, I kind of feel bad now. I can honestly say that the issue I have is not with the majority. Most of the sales people and techs are pretty helpful, but I have had a few experiences where they were seriously not even trying, and just pushed me to google immediately. Unfortunately this has happened on multiple occasions. Also I'm kind of a hypocrite, I have applied for more than one position as a "glorified sales person" it just sounded good in my head so I said it.