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  Miss_Whipped  |  43

Thank you for the comments in support of Apple. We really do go above and beyond to support our customers. Everyone in my department are such sweethearts and we tend to get the most frustrated customers as we're the front line. Now, I will tell you one thing, if the iPod was purchased at the Walmart along with Walmart's extended protection, then we would refer the customer there as they would receive money in return for the item to essentially get it replaced through Walmart's insurance.

But either way, Walmart cannot replace the battery. They can only redistribute the protection information to the customer and then that's handled elsewhere. (They are an Apple Authorized Retailer, but not an Apple Authorized Service Provider.)

source(s): Worked for Walmart, and now I work for Apple.