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Actually he didn't hold anyone up. The store did. He was claiming his money and it's not his concern how long it takes for the store to accept the right price for the garden hose.
You've clearly never worked retail. Why would I believe the customer. Most of them don't bother to read the actual price tag or pic up a 10$ item from the 5$ item's spot then expect us to adjust that price for them. Or they see a buy one get one 50% off sale and think the high ticket item is going to be 50% off when in reality the cheaper product gets the discount. No im sorry customers plain out lie 95 percent of the time.
Supposing the customer was right about what the price is supposed to be (say, if the tag said what the customer claims, and the system is ringing it up wrong), which isn't out of the question, 5 is right. Doesn't matter that some customers lie or make a big deal out of nothing; that's irrelevant when a customer rightfully asks for a price as advertised.
Is it just me or does £1.89 seem incredibly cheap for a garden hose?
If he's making (at least) minimum wage in the UK and is over 24, he just put in 15 minutes of work to save the amount he earns every 50 seconds (or less). So it took him 18x longer to "save" that 10p than to make it. Does he not value his time?!?!
It's a matter of principle. Assuming he was right (it's hard to tell from the FML), it's the store which made a mistake. The store possibly lost money because of the time they had to spend dealing with that single customer. They deserve to lose that money if they try to trick customers like that, even if it's for a mere 10 cents. And finally... Is time spent on FML really better spent than time arguing with a cashier? People can do whatever the hell they want in their free time.