By Anonymous - 12/03/2021 15:30 - United States - Brunswick
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"That's funny sir, as I was never on the premise yesterday. I may look into it for you, but I was not the one at fault and I'll have to ask you to understand that." Make them feel stupid with a smile, customer service 101.
Oh, you are in for a treat. Don't expect the customers are reasonable. From my experience most are very nice and understanding but I've had some who almost drove me to nervous crisis.