Today, a man tried to rob the store I work at. Before the guy was taken by the cops, he complained to my manager for "unfriendly behavior". He took it seriously and bitched me out for not providing "quality service" to our customers. FML
Collection
Thanksgiving
Questions about your love life, a burnt turkey and the cousin who knows everything: Thanksgiving, a contact sport.
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, my manager cussed me out for being unable to keep a customer happy. That "customer" was a senile old twit who had wandered away from his carer, thought our shop was his living room, and demanded to know who replaced all his furniture. FML
Today, a customer was rude to me, and I was rude back. He then asked for my manager, and I told him I was the store manager. He then identified himself as the corporate owner. FML
Today, I was cussed out by a customer who was unhappy, and he asked to speak with my manager. When I told him I owned the store, he said that that was the problem. Apparently women are "too flaky" to run a bakery properly. FML
Today, a customer threatened to come back later and shoot the whole place up. Why? I didn't give him a discount on his beer. My boss's reaction when I called the police: "Why didn't you give him the discount?!" Last week he bitched me out for letting a girl off for being a few cents short on hers. FML
Today, as I was working in retail, this guy shoved me into the shelves for asking if he needed help with anything, screaming at me that I need to leave him alone. FML
Today, I was working when I delivered the standard "Hello, how are you?" to a customer. He took the opportunity to tell me about his deceased wife, his estranged children, and his anal tearing. After a while, I tried to help someone else, and he complained to my manager. I was written up. FML
Today, a customer filed a formal complaint with corporate about me, because I wouldn't help her find things she wanted while I was off the clock. We were in a completely different store than the one where I actually work. FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
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Top comments
Wer3Wolf3 16
He should have left a customer review. "10/10 would rob again".
miaaxoxxo 16
I know how you feel OP. I work in retail and get yelled at by managers all day long for shitty customers "complaining." don't let it get to you!
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Comments (83)
82681 25
I don't understand bosses like that. Do they not understand morals at all? Good customer service is great, but punishing a worker for not doing anything unacceptable is just cruel-hearted.
Kidjazzin 17
Is your manager serious? What the hell.
CyberHex 7
When does the moment come for a manager to replace "The customer is always right" with "My employees are always right"?. Employees are the big asset any company has not customers ..
TallMist 32
You can have all the employees you want, but your company is NOTHING without customers. Of course, this doesn't give them the right to be shitty, but still. Customers are definitely in the top 2.
Patstarr 6
go over his head and feel the supervisor he's dumb
Exaspera 55
customerssuck (dot) com is a great site for retail venting.
TheRugMan 17
How many times must we tell you, SMILE when you're being robbed! The customer is always right!
heyLaddieHey 18
Notalwaysright.com
Exaspera 55
Actually, "The customer is always right" was the motto of a now-defunct department store in the U.S. Wonder why it went out of business?
rockwrench 18
It would have been great if they arrested your boss as well. Some people don't deserve leadership roles. Best advice, document it and tell a co-worker you trust. At least if he pulls that crap again, you'll have some kinda paper trail and a worker that knows. To me, thats worse than the guy that tried to rob you.
Geckosrock99 33
Document it and show HR. If your manager is seriously stupid enough to consider a robber a customer and take his complaint seriously, he doesn't deserve the manager position. That is hindering the store, not managing it.