Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
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Today, my boss scolded me for being too friendly to our customers and told me to back off and let them do their thing. Less than an hour after doing as he said, he scolded me again, this time for slacking off and not asking them if they needed help finding stuff. There goes my bonus. FML
Today, my boss bitched me out on the sales floor for a good 10 minutes, because I wasn't "smiling the right way" for our customers. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, my manager cussed me out for being unable to keep a customer happy. That "customer" was a senile old twit who had wandered away from his carer, thought our shop was his living room, and demanded to know who replaced all his furniture. FML
Today, my new boss lost his shit and flew into a ten minute rant against me about the "value of respect". He told me that if I wanted to stay in "his" company, I'd best start toeing the line. All this because I corrected his misuse of "your" and "you're" in one of his memos. FML
Today, my boss yelled at me, telling me that I can't answer the phone anymore. Not because I do a bad job, but because a co-worker whined about it being her job. People call her and complain about how rude she is and then ask to talk to me. FML
Today, I was taking out a customer's groceries when he offered me a $5 tip. I told him I couldn't accept, since it's against store policy, but thanked him anyway. He called me an asshole just as my boss was walking to his car, who then yelled at me for it. FML
Today, a man tried to rob the store I work at. Before the guy was taken by the cops, he complained to my manager for "unfriendly behavior". He took it seriously and bitched me out for not providing "quality service" to our customers. FML
Today, while out to lunch, my sister called me and asked me to pick her up from the mall. I told her she'd have to wait. She got pissed off and started cursing at me, so I hung up on her. She called me back 37 times until I answered and yelled "WILL YOU LEAVE ME THE FUCK ALONE?" It was my boss. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
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Top comments
Kiki242 19
For a second you had the coolest boss in the world.
kawaiichick 9
The Boss sounds bipolar.
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Comments (73)
gunnerblaster 21
Maybe the way you told the customer to leave was unprofessional but there is NOTHING wrong about refusing service to a rude and offensive customer - At least in my line of work.
platypus546 24
its a trap!
dawnleemorgan 26
People suck, including your boss.
firechicky 12
If you think all of your customers are a bunch of assholes you should find a new line of work.
monnanon 13
the good customers far outweigh the bad ones but the bad ones are still shite.
Xalandra 17
Customers are a bunch of assholes. There are a few gems who take the time to realize that you're human and treat you with respect and dignity, but most of them treat you like shit. This is not the employees fault, it's the customers fault.
Xalandra 17
.
firechicky 12
I've worked retail. And while yes there were quite a few assholes, some were awesome and I focused on them to get through my day. Now I work on an ambulance which is a good bit of customer service (for the conscious ones anyway). You don't treat people like shit even when they're rude to you.
mosquito19 14
you just got setup. your boss will never admit to saying shit like that.
cgart96 15
What do you do?
Sandman1917 5
Both you and your Boss are idiots. Customer service is everything. One satisfied customer may tell one or two other people, but one dissatisfied customer will go out of their way to tell 10-20 people not to do business with you.
thecrazymancan 17
True, but let's not forget that if one customer starts being a bitch, OTHER customers will just leave. So you may have saved yourself one customer, but you lost 10 more. :/
iclark0 8
You just can't win, can you?
kasmol 16
It sounds like your boss got tired of your complaining and decided you needed. to learn a lesson. Bosses seldom "come around to your way of thinking" on issues like this. Now be an adult, stop blaming the customer, and do your job. Oh, please let us know where you work so we can avoid you...at least until your boss has the evidence to support firing your ass.
Xalandra 17
You have obviously NEVER worked retail. The customer usually IS the problem. Always. No ma'am, I can't use that coupon on that item because it's already on sale, the computer will reject it. No sir, I can't give you 50% off this item because the package is slightly damaged, I can clearly see that all the items are inside and none of them are damaged. No ma'am I can't do that for you because that's against company policy I'm afraid and I could get fired. Customers will try and do anything to save one more dollar on an item, even if it means asking you to risk losing your job by breaking store policies. It's ridiculous and it needs to stop.
kasmol 16
I have worked retail for years...electronics, grocery and box box building supply. People are pigs. They mutilate merchandise, will steal right in front of you, and then cuss you when you confront them. I have had to deal with unsupervised children, intoxicated adults, and elderly folks who can't remember why they came in and blame me for it. But that is the nature of retail. Without those pigs, your traffic falls and your business fails. Good employees recognize this and constantly try to find ways to tolerate the biggest pigs and reward the good customers. If a person can't handle that or wants to turn interactions with customers into personal combat, they need to find work elsewhere.
atrandom 11
You're boss sucks for what he did but you still deserve it for poor customer service. Dealing with difficult customers is part of the job. Learn it or find a new job