By fuck you, boss - 21/12/2013 00:30 - United States
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Rule #1) The customer is always right. Rule #2) The boss is always wrong.
"The customer is always right" has to be the most stupid and damaging catchphrase to ever be introduced. It allows customers to become entitled fuckwads who think they can get away with anything (vulgar language, abusing employees, deliberately ignoring store policies, etc) and bosses to shift blame to employees when said customer complains. "The customer is your priority" is more accurate since the goal is to accommodate their needs in order to guarantee a transaction, but there needs to be a point where you can say "You know what? It is not worth our time dealing with you, your constant scamming of our returns policy is damaging our income, and your rude behavior makes other customers uncomfortable and go elsewhere. Piss off!". Then again if someone like Walmart implemented this policy they wouldn't have any customers left.