Today, my computer stopped connecting to the corporate network. I know what the problem is, but our tech support is so clueless that the only thing they do is utter the dreaded words, "Did you try turning it off and back on?" Meanwhile my boss is yelling at me for not getting any work done. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, at work, my computer started acting up. I told my boss I could fix it, but he told me to call the IT department instead. Neither the IT technician or his supervisor could figure it out, so I showed them what was wrong and how to fix it. I was promptly fired for wasting 2 hours of company time. FML
Today, I was trying to turn on my computer and couldn't. I spent twenty minutes trying to figure out what was wrong when I finally called my husband for help and made him leave work. He came in, looked at the wall, and plugged it back in. The look on his face said it all. FML
Today, I had to explain to my boss that using a wired connection instead of wifi won't stop his computer from getting viruses. He looked at me, open-mouthed and wide-eyed, like he was a 13-year-old boy and I was a pair of tits. Then he called me clueless and told me to get back to work. FML
Today, after a 16-hour day fixing the computer network at my workplace, I didn't even get a "Thank you". I did, however, get people whining about how, "That computer crap never works" and, "Why do we need IT anyway?" FML
Today, due to technical problems, I had to call the company's IT-support as my computer went totally haywire. I explained via phone that I couldn't access anything. The support then tried contacting me by e-mail and got upset with me when I didn't answer. FML
Today, I called Tech Support because the computer program wouldn't let me open files for my online classes. After an hour, and being walked through the downloading process multiple times. There was a pause and he said, "You're a fucking idiot." and hung up. It still won't work. FML
Today, I called tech support because my new computer wasn’t turning on. After a long while on the phone, they finally asked if it was plugged in. It wasn’t. I spent way too long troubleshooting with a dead device because I never plugged it into the outlet. FML
Today, I got written up for filing a complaint against IT for unplugging my computer while I was on my lunch break. I found out because one of my workmates warned me. I work with a computer so old, it takes about 40 minutes to get it running. The company refuses to update the equipment, because "it's unnecessary." FML
Today, my 70-year-old coworker managed to do something to our shared computer for it to not boot up. This is our 4th computer since we've been working together, and he refuses to believe that he's the problem. FML
Today, my boss yelled at me for not being able to fix his computer. I’m not in IT, I wasn’t hired to have anything to do with IT, but he assumes that because I’m the youngest woman in the building and look like a nerd that I’m automatically a computer expert. I don’t even own my own computer at home. FML
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Top comments
slooby_fml 25
Sometimes being smarter than everyone else is a curse
Nyx_fml 23
Maybe you should try turning it off and back on again. Oh, just kidding. Your boss sounds like an unreasonable person.
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Comments (42)
Geneside 8
is this what passes for support these days dear god. when using Microsoft you would be surprised by how many issues can be fixed with a restart. but make sure no one is playing an office prank and unplugged the ethernet cable. go check and see if your network adapter has not been disabled for some weird reason. if you company uses standard practice and passwords need to be changed monthly make sure your password did not expire. unfortunately I can't tell you to check everything but these are the most common network problems I encounter at my work not all I.T people are bad dont hate us all :P
ouibijou 15
Four! I mean, five! I mean fire!
exlexx 12
why did you call tech support if you know whats wrong? fix it
Zomg_Okay 27
53 - Why would you go to the ER if your arm has been lopped off? You know what the problem is, fix it yourself!
Neesalun 20
Before I give the tech support # to people at my work, I have to ask questions to see if they've tried this and that. I talked with one guy and asked if he had turned it on and off. He told me he works with computers and knows what he's doing. Well...obviously he didn't since that's what he needed to do.
kaylasometimes 4
If you know what the problem is, why haven't you fixed it yourself by now? YDI
Zomg_Okay 27
Knowing what the problem is and knowing how to fix it do not necessarily go hand in hand.
demiurgent 10
There are two reasons "did you turn it on and off" is generally the first question, by the by. Tier 1 tech support gets a lot of calls on a lot of issues, and there's usually six or seven prime causes for different issues, especially when it comes to network connectivity. By going through the checklist, they can usually weed through a support ticket quickly, because one of those six or seven prime causes will generally fix the problem. Tier 1 generally *won't* listen to "knowing exactly what the problem is" because in a stunningly large number of cases, the person on the other end *doesn't* know what the problem is. They know what they think the problem is because they had something similar happen once in a different situation and can't really tell the difference. I'm not saying the OP was like this -- I take the OP at their word. But it's why IT goes through the script. If the Tier 1 steps didn't fix the issue, any decent department should kick you to Tier 2, where you'll get someone who's able to go into troubleshooting with you. That Tier 2 person would be the one to get in deep on the less common issues. The problem is... way too many IT departments don't actually *have* a Tier 2 department, or have so few techs on Tier 2 that support tickets just pile up and the users end up catching the brunt. My condolences to the OP for being caught in one of those.
Hodges82 9
Unfortunately this happens a lot now a days
RuRuSweets 5
people are rude even when your trying to work
pfft123 14
That does remind me of "The IT Crowd" show... xD
JabberwockyTaco 9
Fix it then!