By greenroses92 - 19/08/2019 12:00
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I’d have kicked him out after he made his little mess. Yes, you may or may not have gotten his order wrong (personally, I don’t care if it’s off by a small detail like medium drink not large), but that does not entitle people to act like little asshats.
I think EVERY employee should have that authority. It’s one thing for a customer to get a little mad that they didn’t get close to what they want, but when they become belligerent little shits like this guy and make a scene… instant ban, even temporary. Especially since he actually came back and made it worse.