By Jay - 02/08/2010 17:23 - United States
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YDI for discovering your AOL billing information. Because it turns out you've been paying it via automatic bill paying and you thought you cancelled it in 2000. $1,800 later you called and cancelled it, and customer service congratulated you on being a loyal customer for 13 years.
77: You don't know much about AOL, then. I had to call 4x when I unsubscribed many, many years ago. They kept "accidentally" giving me "complimentary" months to keep me around, and tried to resume automatic payments when the free months were over. It only stopped when I got a new debit card and didn't update my info. I wouldn't be shocked to learn that people like this OP have kept AOL in business. They're nearly as bad as Sprint.
AOL is known for scamming people and being unfair to customers. One guy had to spend two whole hours trying to get his service canceled. He even recorded the phone call. They made various attempts at getting him to continue using his service, but failed when the realization that they could be sued made itself apparent. After a few years, they sent him a bill for a thousand and some dollars, thinking they could get away with it, but ended up getting sued.