By Anonymous - 06/06/2013 12:38
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Chill a bit. No need to be that mean. It's not just you though, I say this because I see it a lot; people getting toung lashings for not much at all. FML is a pretty aggressive, petty and mean-spirited place sometimes... it doesn't give a lot of desire to try to get amical with anyone around. Yea so some people deserve it, but no reason to hop to verbally bitch-slapping anyone and everyone around when the oppurtunity presents itself. Wish people could be more reasonable and kind.
Tell her off and then go get a beer...hopefully she isn't a very important client.
I think you are right. Send her a message that as she is unable to tell you what format she wants, you are unable to comply with her request. As soon as she is able to let you know what the required format is, you will be happy to send her the requested file. Word that nice and polite, cc it to your manager. You are done. Every time she sends you the request, send her a form of this reply until she does.
Is there anyone else you can ask about this? If there's no one in your office, maybe google can be helpful.
Maybe she'll tell you if you ask her what it is. For all we know, she may think she told you and thinks you're just stupid.
Loosely speaking, that phrasing could mean that OP expected her to have told OP but she didn't, and it sounds a lot less lazy than saying "she still hasn't told me which format to use." I highly doubt that the lady, when asked "which format do you want?" would just tell OP to fuck off. She's "annoying", not psychotic.