Today, a customer was rude to me, and I was rude back. He then asked for my manager, and I told him I was the store manager. He then identified himself as the corporate owner. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, a customer at work said his table was dirty. I asked which one he was sitting at so I could clean it for him. For some bizarre reason he got pissed and called my manager over. He ended up reporting us to corporate, and my manager got written up. He's blaming me for everything. FML
Today, a customer filed a formal complaint with corporate about me, because I wouldn't help her find things she wanted while I was off the clock. We were in a completely different store than the one where I actually work. FML
Today, a man tried to rob the store I work at. Before the guy was taken by the cops, he complained to my manager for "unfriendly behavior". He took it seriously and bitched me out for not providing "quality service" to our customers. FML
Today, at work, we had an extremely rude customer who started cussing at us, and my coworker started cussing back. I jumped on the register to quickly bring down the line, and apologized to everyone for the scene. A secret shopper was in the line and claimed that I was rude. I got written up. FML
Today, my boss came around to my way of thinking. He called our customers a "bunch of assholes" and to kick them out if they gave me trouble. When a lady began yelling at me for "setting the damn prices too high" I told her to leave. My boss soon bitched me out for being unprofessional. FML
Today, I got yelled at for providing horrible customer service, in a store I don't even work for. FML
Today, my manager cussed me out for being unable to keep a customer happy. That "customer" was a senile old twit who had wandered away from his carer, thought our shop was his living room, and demanded to know who replaced all his furniture. FML
Today, I was cussed out by a customer who was unhappy, and he asked to speak with my manager. When I told him I owned the store, he said that that was the problem. Apparently women are "too flaky" to run a bakery properly. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, I had to call a coworker to the office via the store intercom. The damn thing didn't turn off properly and everyone heard me say, "I hate that asshole. Just be where your dumb ass should be." I realized my mistake a few seconds before my manager stormed in and threatened to fire me. FML
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Top comments
EpicPear 0
YDI For not being the mature one.
jenchen 0
Ouch. Well good luck finding another job. =)
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Comments (94)
mitchem 3
if you made it to manager then you should have know that regardless of how the customer is acting towards you, you just have to suck it up and take it. You had the right to refuse service, but the rules of business say you gotta be nice
5t3ff1k4h 47
"The customer is always right". Even if you know damn well they're wrong.
mitchem 3
Exactly! Statistics say they will tell seven people, then those seven people will tell seven other people, and down the line over 500,000$ have been lost because of one instance of intolerance. I'm not saying everyone is, but many consumers and customers are stupid and think that just because it is your job to do something for them you are basically under their will. If you don't suck it up to them and make them feel "special" they get pissed and it suddenly becomes your fault that the entire incident happend.
utopium_fml 1
What the hell is wrong with you ppl ?! So many "you deserved it" ! So many ppl saying that "the customer is always right" or "it's bad for business"... Wtf ? There are things way more important than business and money ! Like your dignity... if someone is treating you like dirt for no reason, you don't let him just because "it's bad for business", just for his money like some kind of prostitute. You're a human being, just as your customer, not a slave. You deserve as much respect as he does.
Sammara 0
Bad decisions were made on both sides here. Customers (even people who work for the company and are disguising themselves as customers) have no right to be rude to salespeople. However, a rude customer is not worth risking your reputation at your job over. I've found that the best way to handle rudeness is to be overly polite. It drives them nuts, to not get a rise out of you, and they usually just leave without involving the manager.
auto_da_fe 2
I hope you get fired.
greycellgreen 0
If the owner was rude to his employee, I say f*** that guy and his company. What was the company? I don't support companies who treat their employees like crap!
vettle 6
oh that is just ridiculous. so he gets to be rude because he's the corporate owner?
itsgen 16
lmao that's classic you got told
michael15286 0
Continuing the conversation, OP then says: "Well I'm the head of the Board of Directors..."
Darthbane2007 19
And the guy says: " Oh Really, because I have a few of the Board member's numbers right on my phone here..."
ilovejeland 0
hahaha...
realangelofdeath 0
Touchè!