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By  Kn0wledge123  |  21

Get your money back. As a hotel, they are contractually obligated to provide a clean and hospitable environment. The fact that it clearly isn't means they breached this contract, and releases you and your spouse from the obligation of payment. If they refuse to give you the money back, you can sue for breach of contract & pain and suffering.

The More You Know

  Ugi  |  26

If they booked through a tour operator then the operator should find something better for them! If not then either they didn't do any research or the hotel has deceived them by advertising facilities it doesn't have yet.