Today, my bank refused to replace the debit card that I lost because, to prove I was the owner, I had to tell them about my last purchase and I couldn't remember it. I showed them my ID, and that could have worked, had they not misspelt my name on the account. FML
OP here! Let me explain the situation:
The reason why I did not notice my last name being misspelt for so long was because 1. The only way you could see it is if you went to a certain section of your online banking 2. It was just ONE letter off, and I have a very long last name so of course I didn't notice at first
I actually came into the bank that day and told them both my problems (that my name was misspelt and that I had lost my card). I don't know why but FML rewrote/reworded my FML so they left out some things. The reason why I couldn't remember my last purchase was because I have a short-term memory problem, so even I have to check online almost on a daily basis what purchases I make. I told them this and they refused to accept that, so I gave them an answer: "I must've bought food, because that's the only thing I remember spending money on this week". And yes, the answer WAS food! They just thought that that was too vague to accept.
I gave them all forms of ID I had, including my SS card, but they wouldn't accept it because of the misspelt name.
I tried asking them if I could answer my security questions my account asks every time I log in, but they said that "doesn't count" because their online, phone, and in-bank banking are all different from each other.
So in conclusion they just shrugged and told me to come back again tomorrow.