By iskiel - 26/10/2014 05:53 - Australia - Melbourne
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Employers have to follow whatever state laws mandate for break schedules, lunch requirements, and limiting what an employee can't do off the clock. These are in place to protect the worker from being "encouraged" to work off the clock (without pay) or skip breaks to get something done sooner. Violations of these laws can have massive fines attached, which is why companies will begrudgingly be anal-retentive about such matters. At least, the ones that don't have managers/owners that care about the quality of life of their workers...
I'm not sure I like your attitude towards me while I'm off duty. Please consider getting on both knees and suck it softly. Thank you for your time and understanding . I believe that's as nice as I could say it. Or like the student that was smoking a while ago. Suck my dick bitch is fairly effective . Rude, but effective.
That's dumb that the customer even requested that if you're obviously not on the clock if you're not in uniform.
Your manager easily could have explained the situation or the customer, or just offered to help out the customer personally.
"I'm not working at the moment, but let me just go and get someone for you who can help," is what I would have said.
Your manager should know the rules, (s)he is in no postition to bitch you out on your day off. I'd do somethng about that. FYL OP and sorry you had to go through that.