I could be wrong because of how the FML is worded. But it sounds like the new internet password they thought they had wasn't the password due to the son changing it months ago, so they couldn't trade a password for a password due to them not actually having the one they thought they had in the first place.

I hear it all the time at the cable company. The kids rule the roost. They decide the channels and if something happens (plan change, channel migration, outages, bill wasn't paid) the kids raise hell. And I've been in the phone with a kid screaming like a possessed banshee because the parents can't get Paw Patrol to work.

People say that but we all know they want the Internet for themselves aswell so that’s a shitty plan.

My mom used to threaten that but never did

I’ve done it. My oldest called the bluff and I called. Had it temporarily disabled and canned his cell line since it was on my plan. When I turned the cable back on, the modem and router was relocated to my bedroom which is locked.

Or putting it in a locked room

Yeah well some of us are too broke to leave a whole room in the house always locked

I work for a cable provider, not a house planning committee to build lockable offices or closets in houses. All I am trained in is suggestions. And I know the router is basically "toothpick war" to reset it, change the settings, until the other guy's toothpick is used. The only way to win this is to lock the router in an inaccessible place with a password on its own login so admin/password won't work remotely, and if needed tell the cable company not to reset any passwords over the phone. I also think if you can't pay for a babysitter either don't have children because they are too expensive to care for, or don't bring them to events/dinners out. Eat home or carry out on the nights you can't get a sitter or till they can behave. I can't exactly tell every mom and dad with a screaming brat how to run their life. And the moms with screamers usually are trying to help calm the kids anyway!