By Anonymous - 14/01/2014 21:09 - United States
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Thats the first thing people tell you when something is wrong with technology. "Have you tried turning it on or off?"
Pretty certain that 90% of the time the reason a website is functioning badly is not because of your system, so in this case, giving almost anything else for advice probably would have been more useful. Therefore, you're reasoning that it was a reasonable response isn't really justifiable. With that said, the guy on the other end could have just reacted automatically if he tends to give that as a staple first answer all day long, and they quickly hung up in embarassment after he realized his error. I think he was probably was probably just dicking around though.
You should always try rebooting first before calling. Or if you KNOW it won't help, just say you did or better yet - ask him to wait while you do.
Torn by your comment, 7. I would like to say it's mildly racist, then I recall the major issues I had with a satellite company years ago where I felt horribly racist because I could barely understand their heavy accents over the phone. And I deal with people whose first language isnt english every day. :/ It can suck.
Never ask the customer support. Call and be persistent asking about what you need help with, the same situation happened to me with my Mac, so after multiple line transfers I spoke to a high up employee who ended up giving me a free laptop instead of me having to pay the $500 to fix it.