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Maybe she didn't know you were gonna put almonds on it so she couldn't ask otherwise?
McDonald's puts the peanuts for their ice cream in separate packages and you have to aak for some to put on your ice cream yourself. I think that's a simple solution to this. Or the customer could say "no nuts, please.", or the person making the ice cream could ask "would you like any nuts on that?" or something. This seems like an easily avoided situation, but at least now they know for next time.
1. it would have said it on the menu if the dessert had nuts 2. on every menu and in every restaurant (in the United States at least) there is a law that states that that restaurant must display the statement, "Please notify server if anyone has a food allergy" (or something to that matter), where it is clearly visible nut-chick is just a dumb bitch
She really should have told you she was allergic to almonds. Didn't she see them in the sundae?
You should know what's in what you're eating. Especially if you have any allergies. That was not on you, OP. You were just doing your job the way you were taught to do it.
Meh. If she didn't like nuts in her mouth, she shouldn't have jerked around and came forth to tell you. >-
What kind of stupid place do you work for? No-ones going to assume that theres almonds on it. That woman does have a right to complain, not particularly about you since you have to do that, but about whoever made up that stupid rule.
I used to work at a Ben and Jerry's place and a woman once sent a really little (About 5) kid over to get his own ice cream. She came back and went batshit at me because I gave him an ice cream that had nuts in it and he was allergic. My response 'He chose it and that was clearly poor parenting on your part. He probably has no idea he can't have nuts, he's 5! If you knew he was allergic YOU should have been supervising him!' Most people I know that have an allergy check EVERYTHING before they buy it!
If you are allergic to something, you should always ask. I don't ask a customer, oh you're buying nuts, are you allergic to them? If you have allergies, always ask, don't expect to be asked. As for 8, people like you should be put in a room, never to be let out with stupidity like that.
Usually the fact that it has nuts of some sort is either in the name or clearly visible in the sales picture. Why should the op have to ask customers if they are stupid enough to order and then eat a potentially lethal food product that is safe for 90+ percent of the population?