Help!

By Krissy - 01/04/2021 19:59

Today, at work on the front desk at a dental office, there was a massive system glitch. I'm now currently recreating appointments for around 300 patients, on top of checking out the patients that are currently in today from their appointments. FML
I agree, your life sucks 834
You deserved it 52

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Having your job get insanely more difficult in an instance, when it's no fault of your own and you yourself have no way to fix it (much less not knowing when it will be fixed), is a MAJOR amount of stress. At that point everything slows down because that's simply what happens, then front desk are the first person the patient sees and a lot of people take it out them when it's not their fault. It can always be worse, just let them vent.

Karlee 2

As an RDA I can say, that sucks so bad!

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You were going to be sitting there anyway and you’re getting paid. Not the worst FML I’ve read.

Having your job get insanely more difficult in an instance, when it's no fault of your own and you yourself have no way to fix it (much less not knowing when it will be fixed), is a MAJOR amount of stress. At that point everything slows down because that's simply what happens, then front desk are the first person the patient sees and a lot of people take it out them when it's not their fault. It can always be worse, just let them vent.

Karlee 2

As an RDA I can say, that sucks so bad!

Karlee 2

As an RDA, I can honestly say, that sucks so bad!

I feel you, OP, so very, very much. I got it like that last year when all this corona madness started. You see, I work as a dental intsrumentalist, and my boss, a dentist, was just "nah, all this corona business is just talk, nothing serious", only to switch to a panic mode over night, and I got stuck at taking calls from panicked people, calling all the people who had appointments every week, asking whether they had any problem and if not, please do not come in, and assisting in emergency appointments, doing jobs of several people. My stress levels were over the top, and when my boss told me she's going to start working as normally as possible after several weeks of this, and answered my question whether the receptionist will be working as well with a question of "well, do you think she should be there?" I really meant it when I told her that if I will be expeced to assist her in the office as as wants, constantly run to open the door and let another patient in, fill a covid anamnesis questionaire, take their temperature, and add to that take all the calls and call the patients in the calendar, whether they will come or not, then I'm hanging myself before she starts, because it just wouldn't be survivable that way.