By waste - 23/08/2021 16:01
Add a comment - Reply to : #
I can’t quite picture what “accidentally rude to a customer means”. You were either rude or you weren’t. So I assume you were rude. Rule number 1 in customer service, don’t be rude regardless of what the customer says or does. Rule number 2, always assume the person is a customer or potential customer. While saying you should die or that no one would care if you died is way over the line, It sounds like you were particularly rude to get your boss and the customer to agree on that.