Today, I watched my manager take his entire in tray of customer complaints and tip them straight into the recycling without reading them. At least this explains why we are consistently the “best store in the region for customer satisfaction.” Now I don’t know what to do about what I saw FML
Collection
Autumn: Leaves and Laughter
When the leaves fall, the laughter rises. Discover autumn stories as crisp as dried leaves!
Today, and for the last week of job training, I’ve listened to my new boss go on about how we care about our customers and want to engage with our community, even though at the end of every workday I watch him empty the complaints boxes straight into recycling, without reading a single one. FML
Today, I handed a written complaint to a shop manager about an employee who had used foul language to my teenage daughter. I then watched as he took the complaint to the employee in question, they read it together, laughed, then the manager tore it in half and threw it in the bin. FML
Today, a customer at work said his table was dirty. I asked which one he was sitting at so I could clean it for him. For some bizarre reason he got pissed and called my manager over. He ended up reporting us to corporate, and my manager got written up. He's blaming me for everything. FML
Today, and as always, I recycle my trash at work: paper in the yellow trashcan, the rest in the black one. This morning, I saw a cleaning lady empty the contents of the black trashcan into the yellow one, put the whole lot into a big plastic bag and then leave as if this was normal. FML
Today, my boss gave me a warning for "insulting our best customer" after she saw a comment on her customer card saying "stop giving this fat bitch free samples." My boss had written it in the first place, but refuses to either remember or admit it. FML
Today, I'm a cashier in a grocery store. The visiting regional manager tore me a new one for being lazy. His reason? After working a double shift with no break, I decided to sit down for a minute when things got slow. FML
Today, I was told that every week the grocery store I work for has a "mystery customer" who shops throughout the store and rates us. Our store has gotten straight 100s for the past two years, and I ruined their streak. Apparently, I was the worst they've ever seen. FML
Today, I was taking a table's order. After I finished, the guy told me, "Just FYI, I'm not a tipper." Trying to lighten up the situation, I replied, "It's amazing how many people forget I handle their food." He complained to the manager that I'd threatened him. FML
Today, the most obnoxious customer came into my job. She surprisingly scrutinized everything I did. She even mentioned I didn’t offer our store credit card (I honestly forgot due to being overwhelmed by her rude attitude). Turns out she was a secret shopper. Apparently, I failed her little tests. I was fired. FML
Today, a customer complained that one of our cashiers smiles too much. FML
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Top comments
Brightside86 30
Tough call, I've seen so many business manipulate their metrics this seems normal. It's not even your bosses fault but the people above him creating a system that people feel the need to cheat and no checks to stop it.
RichardPencil 30
Here's what you do: shut the **** up and play like you never saw it. Be glad you're working at a successful company.
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Comments (4)
Brightside86 30
Tough call, I've seen so many business manipulate their metrics this seems normal. It's not even your bosses fault but the people above him creating a system that people feel the need to cheat and no checks to stop it.
RichardPencil 30
Here's what you do: shut the **** up and play like you never saw it. Be glad you're working at a successful company.
Yudith 25
Sounds like the "best store in the region for customer satisfaction" is about to go viral on Yelp. Irate customers don't like being ignored.
deathdefiance99 2
Most of them were probably bullshit anyway. Don’t do anything.