Do nothing
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Tough call, I've seen so many business manipulate their metrics this seems normal. It's not even your bosses fault but the people above him creating a system that people feel the need to cheat and no checks to stop it.
Here's what you do: shut the **** up and play like you never saw it. Be glad you're working at a successful company.
Sounds like the "best store in the region for customer satisfaction" is about to go viral on Yelp. Irate customers don't like being ignored.
Most of them were probably bullshit anyway. Don’t do anything.
Keywords
Tough call, I've seen so many business manipulate their metrics this seems normal. It's not even your bosses fault but the people above him creating a system that people feel the need to cheat and no checks to stop it.
Here's what you do: shut the **** up and play like you never saw it. Be glad you're working at a successful company.