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It gets to a point, even in retail, where you can tell a customer you won't help them anymore. I've never seen a single person get in trouble for doing that when a customer is being a moron and cussing up a storm. The whole "customer is right" bullshit is what makes these entitled assholes feel like special snowflakes and sometimes you have to communicate in a professional way that their actions aren't tolerated.
Wow, if everyone changed jobs every time they got a shitty customer, you'd be changing jobs every other week. Through my experience, I've found it is best to listen to everything they have to say, resist on wacking them, smile and say "Sorry but that's the way it works" and walk away. Or if they do insult you, I have chucked customers out for that. You can't get in trouble for it, you don't have to listen to their shit.
3- If you had any experience in the retail industry you would know that that is not an option. Customers will follow you around the store. In this scenario, the customers behaviour was uncalled for, but you make an effort to fill the customers needs. If you cant and they still complain, then tell them to make a fornal complaint to the company, or seek assistance from a manager. I deal with customers all the time day to day. If you cant help them offer a suggestion as to maybe someone who can....
I thought the comment was very helpful and not a lecture at all. It is something to keep in mind when you have to work any job. You are being paid to listen to people, sometimes they get angry. You might want to walk away or scream at them, but sometimes that costs you your job. Dignity is important, but so is making sure you have a source of income. That woman had no right to speak to Op that way but Op seems to know her stuff because she didn't make a mess of her job by screaming back. Sometimes the stronger person is the one who does not let temper tantrums or not getting their way make them angry. Sort of like getting angry over someone sharing their life experience with you is irrational. No one forces you on here.
I've had a few 'ghetto' customers, the men are ok but the women... They never want to accept that they need a bigger size and get shitty when I suggest it, even though they can't even fit into the smaller size. I have quite a lot of posh customers, they are awful, so stuck up and demanding. Once a customer kept on asking for clothes, I brought them to her, shocked that I managed to fufil every demand, she then asked for a jumper with an elephant on it. I honestly couldn't tell if she was joking or not. Turns out, she wasn't, and when she bought the clothes, she then said we have a very little choice range, because we didn't have anything with elephants...
Probably because no one should get yelled at for doing their job correctly? It's also a comment on how crappy our society is, what was the OP supposed to do? Pull the shoe out of thin air? I work retail and I've had to tell customers this, that, or the other item isn't available before. No one has yelled at me and called me unhelpful. Customers need to have more realistic expectations, it's not OPs fault the manufacturer stopped making what she was looking for.