Today, I tried to contact my college's financial aid office. After listening to the same damn "Our counselors are busy" message for over an hour, someone picked up the phone and hung up immediately. FML
Good to know I'm not the only one the system bends over and goes to town on. But as far as driving out there to speak to them in person goes, it's about a 9 hour drive assuming there isn't too much traffic, which there usually is, so that's not a particularly viable option